Desktop Support Technician

This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services. Responsibilities Identify, troubleshoot, and resolve hardware and software problems. Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control. Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved. Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue Work independently on day-to-day operations. Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required. Install, configure and maintain Windows peripherals and other end user equipment such as phones and tablets. Support in-office walk-ups and remote assistance while providing quality customer service. Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.**Salary for this position is between 60-70K depending on years of experience *Candidates are required to be onsite 3x a week