LingaTech
Technical Support Analyst
LingaTech, Richmond, Virginia, United States, 23214
Location: Richmond, VA | On-site role | MUST live within 50 miles of RichmondPosition Type: ContractContract Length: 1 year
Position Overview:The Help Desk / Tech Support role is responsible for providing computer information systems support via the phone, email or at a customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion.
Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support.
The candidate will need to have a
basic understanding of Active Directory in a multiple Domain network environment.
They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date.
2 years of experience is required in these areas:
Respond to and direct help desk tickets to other technicians for resolutionInstallation and troubleshooting of PCs, printers, iPhones and softwareDaily inspections of server room and data closetsManage backup tape rotation and cases for offsite pickupSome Previous experiencing supporting Active Directory, DNS, DHCP, group policy and VPNPerform network jack activation for correct VLANBasic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.Weekly review of all outstanding Help Desk tickets and notify Team Lead of overdue ticketsExperience with MS Office tools such as MS Word, Excel, Visio and Project. Must be able to prepare technical documentation using these and other toolsStrong presence, professional image, and ability to deal confidently with technical mattersExcellent verbal and written communications skillsHighly motivated, self-sufficient and able to work well independentlyJob Duties:
Respond to and direct help desk tickets to other technicians for resolution. Exp with Remedy or similar ticketing apps is fine.Perform installation and troubleshooting of PC's, printers, iPhones and software.Daily inspections of server room and data closetsManage backup tape rotation and cases for offsite pickupPerform network jack activation for correct VLANBasic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.Weekly review of all outstanding Help Desk tickets
Position Overview:The Help Desk / Tech Support role is responsible for providing computer information systems support via the phone, email or at a customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion.
Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support.
The candidate will need to have a
basic understanding of Active Directory in a multiple Domain network environment.
They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date.
2 years of experience is required in these areas:
Respond to and direct help desk tickets to other technicians for resolutionInstallation and troubleshooting of PCs, printers, iPhones and softwareDaily inspections of server room and data closetsManage backup tape rotation and cases for offsite pickupSome Previous experiencing supporting Active Directory, DNS, DHCP, group policy and VPNPerform network jack activation for correct VLANBasic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.Weekly review of all outstanding Help Desk tickets and notify Team Lead of overdue ticketsExperience with MS Office tools such as MS Word, Excel, Visio and Project. Must be able to prepare technical documentation using these and other toolsStrong presence, professional image, and ability to deal confidently with technical mattersExcellent verbal and written communications skillsHighly motivated, self-sufficient and able to work well independentlyJob Duties:
Respond to and direct help desk tickets to other technicians for resolution. Exp with Remedy or similar ticketing apps is fine.Perform installation and troubleshooting of PC's, printers, iPhones and software.Daily inspections of server room and data closetsManage backup tape rotation and cases for offsite pickupPerform network jack activation for correct VLANBasic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.Weekly review of all outstanding Help Desk tickets