Insight Global
Operations Command Center Engineer
Insight Global, Charlotte, North Carolina, United States, 28245
Insight Global is hiring a full time Level 2 Network Engineer on behalf of a Fortune 500 client in Charlotte, NC. As a member of the Operations Command Center, you will troubleshoot and support the business when critical incidents arise, providing communication to the business and key stakeholders for business impacting outages. You will work in a fast paced environment, providing level 3 support for all custom, select 3rd party applications, network, IPT, and infrastructure issues and help to standardize, create and maintain documentation (knowledge management) for the business. A successful candidate will have experience trouble shooting layer 2 and layer 3 incidents and experience partnering with customers, vendors and service providers to meet SLA's. Schedules are based on a four 10 hour shift with a rotation of days and nights (7:00AM 6:00PM and 1:00PM 12:00AM) as well as a rotating on-call schedule (12:00AM to 7:00AM) Candidates must have flexibility to work any of the shifts mentioned, including some weekends.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Experience working for a service provider Experience using Service Now as a ticketing system CCNA Certification 3+ years of Cisco IPT experience (cisco meraki) 3+ years of Firewall experience, Palo Alto preferred 3+ years of O365 / Exchange administration or support experience 3+ years of IT customer support experience 3+ years of application support experience. 3+ years experience incident response & troubleshooting experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Experience working for a service provider Experience using Service Now as a ticketing system CCNA Certification 3+ years of Cisco IPT experience (cisco meraki) 3+ years of Firewall experience, Palo Alto preferred 3+ years of O365 / Exchange administration or support experience 3+ years of IT customer support experience 3+ years of application support experience. 3+ years experience incident response & troubleshooting experience.