Desktop Support Technician

Title: Desktop Support TechnicianLocation: Artesia, New MexicoM-F 7:30a - 4:30pL1 support - will be taking calls and assisting employees with basic desktop support (setting up printers, troubleshooting network issues, etc).Top skills:-Provide advanced desktop, application and infrastructure troubleshooting-Ability to work with others-Experience with Microsoft 365-Customer Service skillsESSENTIAL JOB DUTIES/RESPONSIBILITIES:Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripheralsInstalling, configuring, and troubleshooting core end user software and non-core software (specialized applications) as neededTroubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issuesDocumenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.Updating physical assets within asset management tracking systemEducating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devicesPerforming customer service representative responsibilities as neededLooking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interactionExperience:A minimum of six years of job-related experience requiredEducation:A minimum of a high school diploma or equivalent is required