SwipeClock
Onboarding Implementation Project Manager
SwipeClock, South Jordan, Utah, United States, 84095
Project Manager
Swipeclock is on a mission to make working life simpler and more productive. We're a leading provider of people solutions for small businesses with over one million employees at more than 45,000 businesses using our time tracking, scheduling and hiring solutions. We offer a unique opportunity to join a well-established SaaS company that is profitable, stable and growing.
The Customer Success Project Manager acts as the liaison between Swipeclock, and a combination of application end users, reseller partners, and the customers of those reseller partners needing help with implementing the Swipeclock Human Resource Management suite of products. With a strong customer first culture, the project manager will provide product knowledge, technical depth, and customer empathy for the implementation process.
They are responsible for all aspects of the implementation life cycle including kickoff, planning, account configuration, training, follow-up and closing of implementation projects.
They are accountable for communication to both partners as well as the lead project contact for clients. In addition, they ensure projects are completed on time and to the satisfaction of both the partner and client.
They are a key part of the Swipeclock Professional Services Training Program, whose goal is to develop early wins and referenceable customers and prepare them for long term utilization of the Swipeclock suite of products.
Perks of Working at Swipeclock / Why You'll Love It HereYour Wellbeing:
Hybrid Working Model. This position allows the flexibility to work from home in Utah and to come into our South Jordan, Utah office one per week or as needed.Generous PTO Policy with an additional 5 sick days per year10 paid holidays per yearWe provide medical, dental, vision, and supplemental benefits. Swipeclock also offers company paid Life Insurance, Short-Term Disability, and Long-Term Disability.Swipeclock offers tuition reimbursement.
Compensation:
The salary range for this position is $65,000 - $70,000. Compensation is based on your experience and credentials.Swipeclock matches 100% of the first 6% you contribute to your 401k.
More About Swipeclock
Our Values:
Inclusive : Uniqueness is power. We listen to understand. We include everyone. We endeavor to create a work environment where everyone feels welcome. We're passionate about creating an inclusive workplace that promotes and values diversity.Agile : Phenomenally agile companies are able to take a problem and work it into a success story. We have an agile mindset. We seek to deliver solutions quickly. We believe that the quality of life is affected by the interaction between people and their environments.Resilience : We are a resilient group of individuals. We know the business environment can be unpredictable. Thriving means being able to pivot, innovate, and continually improve while keeping the focus on what's important - our employees, partners, and customers.Results Matter : We always strive to do our best work because results matter. We measure and report on results and let data steer us to the best outcomes.Our Culture:
We have a positive culture at Swipeclock and have a committee focused on keeping it that way! We participate in community events and provide volunteer opportunities throughout the year.We also have team activities and events throughout the year including company parties and wellness activities.More About the Position:
Provide application setup and training for system end usersReview and confirm all required data for setupReview project plan and refine as required based on specific client needEstablish timeline for each project phase and completion dateManage project throughout lifecycle, providing continual updates to stakeholdersDocument all interactions and record information and utilized time in CRM systemIdentify and manage project issues & risksEscalate issues that pose risk to on time deliveryAttend and participate in meetings as requiredAssist with supporting and assisting internal employeesPerforms other related duties as assigned.Our Ideal Candidate Has:
Direct experience managing SaaS software implementation projectsDetail oriented with history of documenting project statusSelf-motivated and able to work independentlyGood interpersonal skills and the ability to work under pressureDesire and willingness to learnExcellent organizational and time management skillsExperience in payroll industry is a plusStrong HTML & CSS experienceSolid knowledge of Salesforce CRM and MS Office product suite2 years of experience in software industry1-2 years of project management experienceAbility to manage multiple tasks while maintaining organization and timely completion of tasks/projectsEffectively identify and communicate project issues with managementAbility to understand, translate, and document all business and user requirementsSelf-directed with the ability to work with little supervisionAbility to communicate effectively in both oral and written formCritical thinker with excellent problem-solving skills that can make independent decisions within area of responsibility and expertiseExcellent customer service skills
If this seems like a great fit for you, please submit your resume today!
Swipeclock is on a mission to make working life simpler and more productive. We're a leading provider of people solutions for small businesses with over one million employees at more than 45,000 businesses using our time tracking, scheduling and hiring solutions. We offer a unique opportunity to join a well-established SaaS company that is profitable, stable and growing.
The Customer Success Project Manager acts as the liaison between Swipeclock, and a combination of application end users, reseller partners, and the customers of those reseller partners needing help with implementing the Swipeclock Human Resource Management suite of products. With a strong customer first culture, the project manager will provide product knowledge, technical depth, and customer empathy for the implementation process.
They are responsible for all aspects of the implementation life cycle including kickoff, planning, account configuration, training, follow-up and closing of implementation projects.
They are accountable for communication to both partners as well as the lead project contact for clients. In addition, they ensure projects are completed on time and to the satisfaction of both the partner and client.
They are a key part of the Swipeclock Professional Services Training Program, whose goal is to develop early wins and referenceable customers and prepare them for long term utilization of the Swipeclock suite of products.
Perks of Working at Swipeclock / Why You'll Love It HereYour Wellbeing:
Hybrid Working Model. This position allows the flexibility to work from home in Utah and to come into our South Jordan, Utah office one per week or as needed.Generous PTO Policy with an additional 5 sick days per year10 paid holidays per yearWe provide medical, dental, vision, and supplemental benefits. Swipeclock also offers company paid Life Insurance, Short-Term Disability, and Long-Term Disability.Swipeclock offers tuition reimbursement.
Compensation:
The salary range for this position is $65,000 - $70,000. Compensation is based on your experience and credentials.Swipeclock matches 100% of the first 6% you contribute to your 401k.
More About Swipeclock
Our Values:
Inclusive : Uniqueness is power. We listen to understand. We include everyone. We endeavor to create a work environment where everyone feels welcome. We're passionate about creating an inclusive workplace that promotes and values diversity.Agile : Phenomenally agile companies are able to take a problem and work it into a success story. We have an agile mindset. We seek to deliver solutions quickly. We believe that the quality of life is affected by the interaction between people and their environments.Resilience : We are a resilient group of individuals. We know the business environment can be unpredictable. Thriving means being able to pivot, innovate, and continually improve while keeping the focus on what's important - our employees, partners, and customers.Results Matter : We always strive to do our best work because results matter. We measure and report on results and let data steer us to the best outcomes.Our Culture:
We have a positive culture at Swipeclock and have a committee focused on keeping it that way! We participate in community events and provide volunteer opportunities throughout the year.We also have team activities and events throughout the year including company parties and wellness activities.More About the Position:
Provide application setup and training for system end usersReview and confirm all required data for setupReview project plan and refine as required based on specific client needEstablish timeline for each project phase and completion dateManage project throughout lifecycle, providing continual updates to stakeholdersDocument all interactions and record information and utilized time in CRM systemIdentify and manage project issues & risksEscalate issues that pose risk to on time deliveryAttend and participate in meetings as requiredAssist with supporting and assisting internal employeesPerforms other related duties as assigned.Our Ideal Candidate Has:
Direct experience managing SaaS software implementation projectsDetail oriented with history of documenting project statusSelf-motivated and able to work independentlyGood interpersonal skills and the ability to work under pressureDesire and willingness to learnExcellent organizational and time management skillsExperience in payroll industry is a plusStrong HTML & CSS experienceSolid knowledge of Salesforce CRM and MS Office product suite2 years of experience in software industry1-2 years of project management experienceAbility to manage multiple tasks while maintaining organization and timely completion of tasks/projectsEffectively identify and communicate project issues with managementAbility to understand, translate, and document all business and user requirementsSelf-directed with the ability to work with little supervisionAbility to communicate effectively in both oral and written formCritical thinker with excellent problem-solving skills that can make independent decisions within area of responsibility and expertiseExcellent customer service skills
If this seems like a great fit for you, please submit your resume today!