RICEFW Technologies
Desktop Support Analyst - Atlanta, GA - ONSITE
RICEFW Technologies, Atlanta, Georgia, United States, 30383
Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Job Summary:Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. This position will be NA% onsite (Monday-Friday) at 10 Park Place South SE, Atlanta, GA 30303.
Qualifications:•Associate's degree in a related field from an accredited college or university•OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent.•Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.
1-2 professional references from a former IT hiring manager may be requested.
Required/Desired SkillsSkill Required /Desired Amount of Experience Consultant Experience Lower-level Help Desk Analyst 1 or position equivalent. Required 2
QuestionsNo. Question Consultant Answer Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate's email address. Question3 This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement? Question4 The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement? Question5 This position will be NA% onsite (Monday-Friday) at 10 Park Place South SE, Atlanta, GA 30303. Do you accept this requirement?
Job Summary:Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. This position will be NA% onsite (Monday-Friday) at 10 Park Place South SE, Atlanta, GA 30303.
Qualifications:•Associate's degree in a related field from an accredited college or university•OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent.•Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.
1-2 professional references from a former IT hiring manager may be requested.
Required/Desired SkillsSkill Required /Desired Amount of Experience Consultant Experience Lower-level Help Desk Analyst 1 or position equivalent. Required 2
QuestionsNo. Question Consultant Answer Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate's email address. Question3 This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement? Question4 The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement? Question5 This position will be NA% onsite (Monday-Friday) at 10 Park Place South SE, Atlanta, GA 30303. Do you accept this requirement?