Citigroup Inc
Apps Support Intmd Analyst - C11 - Hybrid
Citigroup Inc, Tampa, Florida, us, 33646
The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solvecomplex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Goodunderstanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analyticalthinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendationsbased on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Appliesprofessional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developedcommunication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impactthrough close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own teamand other closely related teams.
Responsibilities:
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.Perform technical operational tasks on routine basis within OLA.Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.Monitoring and recover all processes.Maintain environment stabilitiesCoordinate with Level 3 and Development team on resolving issues in PROD environment and provide feedback.Collect environment improvement points and provide a plan to Development team and application owners.Planning and coordinating release knowledge sharing, migrations, disaster recovery DocumentationsProvide knowledge and support training for new team membersDevelop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.Act as a liaison between users/traders, interfacing internal technology groups and vendorsParticipates in disaster recovery testingParticipate in application releases, from development, testing and deployment into production.Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.Considers implications of the application of technology to the current environment.Analyzes applications to identify risks, vulnerabilities and security issues.Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutionsCooperation with Development colleagues to prioritize bug fixes and support tooling requirements.Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.Exchanges ideas and informationActive involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.Performs other duties and functions as assigned in a concise and logical manner.Has the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and /or other team membersAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications :
2-5 years experience2+ years of experience in application development and/or Application support2+ years in Ab Initio and Database related projects2+ years with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like GENEOS, App DynamicKnowledge on IT service process ITIL and have mindset of DevOpsKnowledge on Abinitio, Hadoop and shell scripting is preferredKnowledge on Finance accounting domainStrong oral and written communication skills.Attention to detail troubleshooting Log analysis skills throughout application componentsWilling to work flexible hours.Basic knowledge or interest about apps support procedures, concepts and of other technical areas.Participation in some process improvements.Previous experience or interest in standardization of procedures and practices.Basic Business knowledge/ understanding of financial markets and products.Knowledge/ experience of problem Management Tools.Understands of how own sub-function integrates within the function and commercial awarenessEvaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influenceGood customer service, communication and interpersonal skillsGood knowledge of the business and its technology strategyConsistently demonstrates clear and concise written and verbal communication skillsKnowledge of issue tracking and reporting using toolsGood all-round team memberEffectively share information with other support team members and with other technology teamsAbility to plan and organize workloadAbility to communicate appropriately to relevant stakeholderEducation:
Bachelor's/University degree or equivalent experience
Job Family Group:Technology
Job Family:Applications Support
Time Type:Full time
Primary Location:Tampa Florida United States
Primary Location Full Time Salary Range:$69,050.00 - $96,350.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:Jul 19, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi .
View the " EEO is the Law " poster. View the
EEO is the Law Supplement .
View the
EEO Policy Statement .
View the
Pay Transparency Posting
Responsibilities:
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.Perform technical operational tasks on routine basis within OLA.Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.Monitoring and recover all processes.Maintain environment stabilitiesCoordinate with Level 3 and Development team on resolving issues in PROD environment and provide feedback.Collect environment improvement points and provide a plan to Development team and application owners.Planning and coordinating release knowledge sharing, migrations, disaster recovery DocumentationsProvide knowledge and support training for new team membersDevelop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.Act as a liaison between users/traders, interfacing internal technology groups and vendorsParticipates in disaster recovery testingParticipate in application releases, from development, testing and deployment into production.Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.Considers implications of the application of technology to the current environment.Analyzes applications to identify risks, vulnerabilities and security issues.Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutionsCooperation with Development colleagues to prioritize bug fixes and support tooling requirements.Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.Exchanges ideas and informationActive involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.Performs other duties and functions as assigned in a concise and logical manner.Has the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and /or other team membersAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications :
2-5 years experience2+ years of experience in application development and/or Application support2+ years in Ab Initio and Database related projects2+ years with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like GENEOS, App DynamicKnowledge on IT service process ITIL and have mindset of DevOpsKnowledge on Abinitio, Hadoop and shell scripting is preferredKnowledge on Finance accounting domainStrong oral and written communication skills.Attention to detail troubleshooting Log analysis skills throughout application componentsWilling to work flexible hours.Basic knowledge or interest about apps support procedures, concepts and of other technical areas.Participation in some process improvements.Previous experience or interest in standardization of procedures and practices.Basic Business knowledge/ understanding of financial markets and products.Knowledge/ experience of problem Management Tools.Understands of how own sub-function integrates within the function and commercial awarenessEvaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influenceGood customer service, communication and interpersonal skillsGood knowledge of the business and its technology strategyConsistently demonstrates clear and concise written and verbal communication skillsKnowledge of issue tracking and reporting using toolsGood all-round team memberEffectively share information with other support team members and with other technology teamsAbility to plan and organize workloadAbility to communicate appropriately to relevant stakeholderEducation:
Bachelor's/University degree or equivalent experience
Job Family Group:Technology
Job Family:Applications Support
Time Type:Full time
Primary Location:Tampa Florida United States
Primary Location Full Time Salary Range:$69,050.00 - $96,350.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:Jul 19, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi .
View the " EEO is the Law " poster. View the
EEO is the Law Supplement .
View the
EEO Policy Statement .
View the
Pay Transparency Posting