Squarespace
IT Support Engineer
Squarespace, New York, New York, us, 10261
Squarespace is searching for an IT Support Engineer to join our team responsible for end-to-end support of our growing global company. You'll find yourself working with many different departments on projects ranging from securely rolling out company wide services to helping the Engineering teams build tools to support our product, or simply finding ways to automate IT systems related tasks. You will report to the Manager of IT in New York City. This is a hybrid role with 3 days in the NYC office.You'll Get To...
Provide high quality support to Squarespace staff, both in the office and remote, in areas such as: Mac/OS X, Windows, printers, basic networking issues, VoIP, remote access, internal web applications, and mobile devicesAssist staff and guests with phone, video and video conferencing equipmentHelp run, update, and train users on global video conferencing solutions and other telecommunications channelsUse excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of help desk procedures and services.Onboard new hires with provisioning of computers, new accounts and general use of deployed software in use at Squarespace.Asset management (computers, monitors, other hardware, software licenses)Who We're Looking For1+ year of experience in IT supportExperience troubleshooting both software and hardware of OS X, and to a lesser extent Windows machinesAdministration and support of business applications such as: Google GSuite, Dropbox, Microsoft Office, Slack, Okta, and Atlassian SuiteVPN and general client machine troubleshooting, AV setup/troubleshootingExperience with troubleshooting wired and wireless networks; familiar with protocols such as TCP/UDP, DHCP, and DNSKnowledge of fleet management (JAMF MDM) systems and basic system imaging and package management (Homebrew, Autopackage, etc.)Experience producing webcast ready AV control rooms for large presentation spaces a plusFamiliarity with Information Security best practices.Benefits & PerksA choice between medical plans with an option for 100% covered premiumsHealth Savings Account with Squarespace fundingFertility and adoption benefitsSupplemental Insurance plansHeadspace mindfulness app subscriptionRetirement benefits with employer matchFlexible paid time off12 to 20 weeks of paid family leaveEquity plan for all employeesAccess to supplemental insurance plans for additional coverageEducation reimbursementEmployee donation match to community organizations6 Global Employee Resource Groups (ERGs)Hack week twice per year!Cash Compensation Range: $60,500 - $97,750 USD
The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.Our Commitment
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
#LI-Hybrid #LI-KP1
Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.
Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.
Provide high quality support to Squarespace staff, both in the office and remote, in areas such as: Mac/OS X, Windows, printers, basic networking issues, VoIP, remote access, internal web applications, and mobile devicesAssist staff and guests with phone, video and video conferencing equipmentHelp run, update, and train users on global video conferencing solutions and other telecommunications channelsUse excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of help desk procedures and services.Onboard new hires with provisioning of computers, new accounts and general use of deployed software in use at Squarespace.Asset management (computers, monitors, other hardware, software licenses)Who We're Looking For1+ year of experience in IT supportExperience troubleshooting both software and hardware of OS X, and to a lesser extent Windows machinesAdministration and support of business applications such as: Google GSuite, Dropbox, Microsoft Office, Slack, Okta, and Atlassian SuiteVPN and general client machine troubleshooting, AV setup/troubleshootingExperience with troubleshooting wired and wireless networks; familiar with protocols such as TCP/UDP, DHCP, and DNSKnowledge of fleet management (JAMF MDM) systems and basic system imaging and package management (Homebrew, Autopackage, etc.)Experience producing webcast ready AV control rooms for large presentation spaces a plusFamiliarity with Information Security best practices.Benefits & PerksA choice between medical plans with an option for 100% covered premiumsHealth Savings Account with Squarespace fundingFertility and adoption benefitsSupplemental Insurance plansHeadspace mindfulness app subscriptionRetirement benefits with employer matchFlexible paid time off12 to 20 weeks of paid family leaveEquity plan for all employeesAccess to supplemental insurance plans for additional coverageEducation reimbursementEmployee donation match to community organizations6 Global Employee Resource Groups (ERGs)Hack week twice per year!Cash Compensation Range: $60,500 - $97,750 USD
The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.Our Commitment
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
#LI-Hybrid #LI-KP1
Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.
Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.