Help Desk Analyst

Job Title: Help Desk AnalystBusiness Unit: SystemsDepartment: Help DeskReports To: Manager, Help DeskSummary: Provides first level technical support to Telerxs information technology functions.Essential Duties and Responsibilities include the following. Other duties may be assigned.= Identifies, and resolves reported problems related, but not limited, to voice systems, data centers,account administration, email, desktop, and applications issues with Helpdesk software.= Maintains email, virus protection, network connectivity, wireless connectivity, applicationinstallation, and performs all related upgrades;= Provides workstation and server hardware and software technical support including peripheralssuch as printers and handheld devices; assists with end user questions and problems.= Provides access to shared file, print, and backup services.= Supports internal evaluation of hardware/software needs, training/documentation of automatedprocesses and general computer support.= Coordinates the installation, and upgrades of end user hardware and software.= Monitors all aspects of the daily operation for data centers or similar operations. Assuresappropriate input and back-up procedures are followed. Updates procedures, corrects errors andtroubleshoots.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.Job Specifications: To perform this job successfully, an individual must be able to perform eachessential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,and/or ability required. Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.