Professional Support & Technical Partnerships Manager

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.POSITION SUMMARYSony Corporation of America (SCA) is seeking a Professional Support & Technical Partnerships Manager to join the Personal Entertainment Business team. Primary responsibility is professional technical support for Pro Audio products and solutions (microphones, headphones, spatial audio technologies, and tools amongst others) to sound creators and studios, and technical relations management towards industry partners to develop Sony's professional audio products and solutions overall business including creation of new products and technologies. Reporting to the Associate Director, Personal Entertainment Business, the Professional Support & Technical Partnerships Manager role is expected to drive relations with sound creators (producers, engineers, songwriters and artists) to leverage Sony's products and solutions in the production workflow, receive and manage creator voice for product improvement and new product development, and integrate technologies and solutions into partner brand's products and services to support business expansion. Experience and knowledge of professional audio and music production in this role is essentialJOB RESPONSIBILITIES Serve as a supporting role to Associate Director in the team, to carry out effective 360RA technical support to essential content development stakeholders, such as record label's production/supply-chain teams, artist teams, recording/mastering studios, producers/engineers and more for 360 Reality Audio content creation and deliveryServe as a business development role in the team, to carry out effective 360VME technical support to essential business stakeholders, such as music/movie/game industry partners and its related educational institutes/schools and more for 360VME into their workflow and educational essentialsDemonstrate how to create 360RA content and explain proper setup and workflow at the studios internal and external including consultation and support for tools and equipment.Demonstrate how to use 360VME and explain proper setup and workflow at the studios and schools internal and external including consultation and support for tools and equipment.Collect and organize feedback on technical issues, requirements, improvement points from engineers/producers/creators back to the team for improvement of tools and workflow.Timely correspondence with engineers/producers/creators as well as labels/studios to support 360RA content creation on site, remote call, and/or e-mail correspondence.Support planning and execution of an effective event from technical point of view such as user group meeting, online seminar, and trade show like NAMM, AES, NAB and so on.Support and guide to develop and implement 360RA/360VME creators' community collaborating with partners to drive further understanding of 360RA/360VME, stimulate engagement and communication amongst creators for communal sharing of 360RA/360VME related information and tips and tricks for content creation and 360RA technical developmentSupport and guide to develop videos and documentation for education of 360RA and 360VMEHelp to drive the creation, editing and review of presentations, decks, and other documents supporting content creation activities for internal and external use.Drive quantitative reporting and analysis of technical support progress and results as requested.Project manage content development initiatives, including but not limited to necessary contracts, memos and/or invoices with key partners.Support administrative tasks for the team and technical setup and demonstration operations at studiosQUALIFICATIONS FOR POSITION Your qualifications and experience should include: Academic education in audio technology and/or music productionMinimum of 7 years' experience in audio technology, music production, and/or audio/sound engineering for recording and/or live performance.Experience and knowledge of the professional audio both analogue and digital is mandatory (within a recording/mastering studio environment; audio technology; live industry).Experience and knowledge of multiple popular Digital Audio Workstations(DAWs) and plug-ins is mandatoryUnderstanding of both trends within music industry eco-system (specifically record labels, DSPs, etc) and trends within pop culture impacting music content creationInterpersonal skills supporting development of relationships, written/oral/listening communications and presentation/persuasion skills along with proactive approach to sharing information with peers and cross functional teamsExperience working with both internal and external partnersAbility to be available case-by-case in the evenings and join recurring evening conference calls/meetings with internal and external partnersMust work well under deadline pressure with multiple time-sensitive projects simultaneously; outstanding attention to detail; adaptable and accepting of abrupt change and unforeseen challenges, with exceptional problem-solving skills.Ability to work in matrix environment and to serve as individual and team contributorExperience with office tools requiredAbility to travel as requiredAll candidates must be authorized to work in the USAIn addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony's purpose to "fill the world with emotion through the power of creativity and technology". Benefits: SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family's physical, emotional, and financial well-being. What we offer you: Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)Employee assistance plan and comprehensive behavioral health benefitsFertility benefits, including surrogacy, and adoption assistance programsBasic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and childrenVoluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance Short-term & long-term disability plansPaid parental and caregiver leave401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vestingEducation assistance and student loan programsOther Programs: Flexible Work Arrangements, including remote and hybrid work schedulesTime off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year's Day (based on business needs)Referral bonuses (subject to eligibility)Matching gift programA wide variety of employee business resource groups (EBRGs)Special discounts on Sony products, offered exclusively to Sony employeesEmployee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)Annual incentive bonusThe anticipated annual base salary for this position is $115,000 to $130,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. #LI-KD1Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.Disability Accommodation for Applicants to Sony Corporation of AmericaSony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at careers@sonyusa.com or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.EEO is the LawEEO is the Law SupplementRight to Work (English/Spanish)E-Verify Participation (English/Spanish)While SCA does not require employees to be vaccinated against COVID-19, there are certain Sony offices that require employees to be vaccinated in order to enter. If you will be located at or travel to those offices, you will be required to be fully vaccinated to enter. The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law. Please do not include proof of vaccination status or any indication of a possible request for a vaccination accommodation when submitting your application materials. If applicable, the Company will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.