Insight Global
Helpdesk Support Specialist
Insight Global, Miami, Florida, us, 33222
**Salary:50k**My client, which is a reputable global law firm, is currently looking for a full time Helpdesk Support Specialist to help in either the Doral or Phoenix area. This will be a full-time position, providing support for attorneys and business staff in a 24x7 call center environment. The main responsibility of this employeel is to help individuals resolve complex technical issues both via phone and email. With 40-60 requests coming in daily, it is important that this individual is highly productive, able to balance priorities and meet productivity measures. In addition, with representing the law firm, they are expected to have exceptional customer service skills including the ability to convey highly technical information in an easy to understand/non-technical way.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience-2+ year of technical support experience-Experience in a call center or customer service environment-Experience using a ticketing system
Nice to Have Skills & Experience-A+ or Network+ certification-Experience using ServiceNow
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience-2+ year of technical support experience-Experience in a call center or customer service environment-Experience using a ticketing system
Nice to Have Skills & Experience-A+ or Network+ certification-Experience using ServiceNow
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.