OU Health
Network Operations Analyst
OU Health, Edmond, Oklahoma, United States, 73034
Position Title:Network Operations Analyst
Department:Information Systems
Job Description:
Position Title:
Network Operations Center Analyst
General Description:
The Network Operations Center (NOC) Analyst will provide support for technology related monitoring and engage in incident management and resolution. Responsibilities include initial assessment, triage, research, and resolution of monitoring incidents regarding the use of application software products and/or infrastructure components. The NOC Analyst is responsible for collecting information through monitoring tools, supporting resources, and environment awareness. Incidents beyond the scope of their ability or responsibility are resolved by engaging, in a timely manner, other services or escalation to the proper IT team.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Be an escalation point for Service desk and Tier 2 resources on network and systems operationsProvide Data Center Operations services in support of Systems and Network Engineering staffProvide hands-on technical support related to the overall health and maintenance of the organization's multiple Tier 2 and Tier 3 environmentsSupporting and optimizing key functional areas, particularly in the support of network and systems infrastructure and data center operabilitySchedule and direct activities to resolve hardware, routing, and software problems in a timely and accurate fashionAddress and resolve monitoring issues/incidents or appropriate the resources to resolve issues/incidents that are beyond the scope of their ability/responsibilityServe as recovery team for Network Outages and prepare post-mortem root-cause-analysisUse ServiceNow/CMDB for logging incidents and requestsDocument resolutions and updates applicable articles as necessaryGrows general knowledge of current corporate, division, and facility specific productsMaintains and protects confidentiality with regard to all aspects of patient care and employee informationServes as key IT resource for alerting applicable areas/towers to arising issues. This includes Storage/Back-up; Server - Virtual & Physical; Network; Databases/Applications; Deskside; Devices; Interfaces; SecurityUnderstanding of back-up policiesWork with internal IT Security team to ensure complianceMay be assigned after-hours shifts in support of a 24x7x365 modelNOC has 24x7 responsibility for network (voice and data) and systems availabilityTake direction from NOC ManagerAnalyze repeated incidents or trendsCreate and provide reports and metrics of the systems and networks surrounding Incident Management, Problem Management and Monitoring ResponseReview logs to determine health of network, security breaches, mail delivery status, back-up and restore successes/failures and determining corrective actions to rectify failures and inconsistenciesInteraction with vendors and key relationships as necessary such as TierPoint, Cisco, and CoxParticipate in special projects and initiatives as assignedGeneral Responsibilities:
Performs other duties as assignedAdhere to Code of Conduct and Mission and Value StatementsOn-site support is requiredMinimum Qualifications:
Education:
Bachelor's Degree with qualifications in Computer Science, Electrical Engineering, Telecommunication Engineering, Information Technology, or related fields, or equivalent combination of education and experience.
Experience:
Five (5) years' work experience in an IT support role; Network/Systems/Security experience preferred; Healthcare/Ambulatory background preferred
License(s)/Certification(s)/Registration(s) Required:
Ability to acquire or maintain at least one of the following certifications within 12 months:
Cisco Certified Network Associate (CCNA)Cisco Certified Networking Professional (CCNP)CompTIA Network+VMWare Certified Technical Associate - Network Virtualization (VCTA-NV)ISACA Certified Information Security Manager (CISM)IT Infrastructure Library Foundation Certification (ITIL 3.0)Knowledge, Skills and Abilities:
Demonstrates ability to understand Corporate, Division, and Facility specific applications, technology, and terminology; Strong analytical skills, Ability to solve problems; Competency in MS Office Suite and ticketing systems such as ServiceNow; Understanding of multiple data centers and towers; Expertise with multiple levels, types, and environments of monitoring; Knowledge of tools integration and automation; Knowledge with Operational Systems (OS's), browsers, commands and computer language tools; Knowledge in M365; Familiarity with Avaya and Cisco (CSM); Network and Security background; Experience working in hospital/ambulatory environments; Prioritization of patient safety at all times; Strong communication skills with Management; Adherence to technology and security standards; Ensure network is in a constant operational status
Preferred Skills:
Technical competency in the several following areas will be foundational for success:
Network:
Thorough understanding of IP Networks, including VLANsFirewalls, switches, routers and other network equipment (Cisco, etc.)VPN, Load Balancer, Web Application FirewallWindow, Unix, Linux and ESX server administrationWeb Server concepts and administrationVirtualization, Back-up Procedures, Disaster Recovery, and High Availability using industry standardsActive Directory, DHCP, DNS, Group PolicyClustering, Load BalancingAnti-Malware and Cybersecurity concepts
Systems
Understanding of a complex healthcare environmentFamiliarity with a wide selection of server, storage, and data center hardwareUnderstanding of Server operating systems including Windows and LinuxWorked in an environment with SAAS based applications and services, and understand how to monitor those systems for uptime and performance
Security
Security and HIPAA compliance in a complex healthcare environmentExperience with Security applications and tools, especially log and systems intrusion monitoring toolsStrong understanding of security incident managementEvaluates new technologies/software that may provide opportunities for solutions or new applications necessary to accomplish organizational security goals, objectives, and strategiesMaintain absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed
Current OU Health Employees - Please click
HERE
to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
Department:Information Systems
Job Description:
Position Title:
Network Operations Center Analyst
General Description:
The Network Operations Center (NOC) Analyst will provide support for technology related monitoring and engage in incident management and resolution. Responsibilities include initial assessment, triage, research, and resolution of monitoring incidents regarding the use of application software products and/or infrastructure components. The NOC Analyst is responsible for collecting information through monitoring tools, supporting resources, and environment awareness. Incidents beyond the scope of their ability or responsibility are resolved by engaging, in a timely manner, other services or escalation to the proper IT team.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Be an escalation point for Service desk and Tier 2 resources on network and systems operationsProvide Data Center Operations services in support of Systems and Network Engineering staffProvide hands-on technical support related to the overall health and maintenance of the organization's multiple Tier 2 and Tier 3 environmentsSupporting and optimizing key functional areas, particularly in the support of network and systems infrastructure and data center operabilitySchedule and direct activities to resolve hardware, routing, and software problems in a timely and accurate fashionAddress and resolve monitoring issues/incidents or appropriate the resources to resolve issues/incidents that are beyond the scope of their ability/responsibilityServe as recovery team for Network Outages and prepare post-mortem root-cause-analysisUse ServiceNow/CMDB for logging incidents and requestsDocument resolutions and updates applicable articles as necessaryGrows general knowledge of current corporate, division, and facility specific productsMaintains and protects confidentiality with regard to all aspects of patient care and employee informationServes as key IT resource for alerting applicable areas/towers to arising issues. This includes Storage/Back-up; Server - Virtual & Physical; Network; Databases/Applications; Deskside; Devices; Interfaces; SecurityUnderstanding of back-up policiesWork with internal IT Security team to ensure complianceMay be assigned after-hours shifts in support of a 24x7x365 modelNOC has 24x7 responsibility for network (voice and data) and systems availabilityTake direction from NOC ManagerAnalyze repeated incidents or trendsCreate and provide reports and metrics of the systems and networks surrounding Incident Management, Problem Management and Monitoring ResponseReview logs to determine health of network, security breaches, mail delivery status, back-up and restore successes/failures and determining corrective actions to rectify failures and inconsistenciesInteraction with vendors and key relationships as necessary such as TierPoint, Cisco, and CoxParticipate in special projects and initiatives as assignedGeneral Responsibilities:
Performs other duties as assignedAdhere to Code of Conduct and Mission and Value StatementsOn-site support is requiredMinimum Qualifications:
Education:
Bachelor's Degree with qualifications in Computer Science, Electrical Engineering, Telecommunication Engineering, Information Technology, or related fields, or equivalent combination of education and experience.
Experience:
Five (5) years' work experience in an IT support role; Network/Systems/Security experience preferred; Healthcare/Ambulatory background preferred
License(s)/Certification(s)/Registration(s) Required:
Ability to acquire or maintain at least one of the following certifications within 12 months:
Cisco Certified Network Associate (CCNA)Cisco Certified Networking Professional (CCNP)CompTIA Network+VMWare Certified Technical Associate - Network Virtualization (VCTA-NV)ISACA Certified Information Security Manager (CISM)IT Infrastructure Library Foundation Certification (ITIL 3.0)Knowledge, Skills and Abilities:
Demonstrates ability to understand Corporate, Division, and Facility specific applications, technology, and terminology; Strong analytical skills, Ability to solve problems; Competency in MS Office Suite and ticketing systems such as ServiceNow; Understanding of multiple data centers and towers; Expertise with multiple levels, types, and environments of monitoring; Knowledge of tools integration and automation; Knowledge with Operational Systems (OS's), browsers, commands and computer language tools; Knowledge in M365; Familiarity with Avaya and Cisco (CSM); Network and Security background; Experience working in hospital/ambulatory environments; Prioritization of patient safety at all times; Strong communication skills with Management; Adherence to technology and security standards; Ensure network is in a constant operational status
Preferred Skills:
Technical competency in the several following areas will be foundational for success:
Network:
Thorough understanding of IP Networks, including VLANsFirewalls, switches, routers and other network equipment (Cisco, etc.)VPN, Load Balancer, Web Application FirewallWindow, Unix, Linux and ESX server administrationWeb Server concepts and administrationVirtualization, Back-up Procedures, Disaster Recovery, and High Availability using industry standardsActive Directory, DHCP, DNS, Group PolicyClustering, Load BalancingAnti-Malware and Cybersecurity concepts
Systems
Understanding of a complex healthcare environmentFamiliarity with a wide selection of server, storage, and data center hardwareUnderstanding of Server operating systems including Windows and LinuxWorked in an environment with SAAS based applications and services, and understand how to monitor those systems for uptime and performance
Security
Security and HIPAA compliance in a complex healthcare environmentExperience with Security applications and tools, especially log and systems intrusion monitoring toolsStrong understanding of security incident managementEvaluates new technologies/software that may provide opportunities for solutions or new applications necessary to accomplish organizational security goals, objectives, and strategiesMaintain absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed
Current OU Health Employees - Please click
HERE
to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.