Vertafore
Customer Support Specialist I
Vertafore, East Lansing, Michigan, United States, 48823
Looking to start your career in Technology? We have opportunities right here in mid-Michigan!
Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan -
we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!
JOB DESCRIPTION
Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving technical and non-technical product issues and questions.
Core Requirements and Responsibilities:1. Provides the highest level of customer support to our Industry customers.2. Uses job aids to resolve issues and answers non-technical and technical questions regarding our software products and services.3. Documents customer cases using customer relationship management system.4. Processes daily tasks with a high level of accuracy and productivity to meet performance metrics.5. Able to support Agency, Carrier, Provider as well as Individuals and is enabled in all phone queues.
We promote from within so we want every new employee to have the following fundamental skills:
1. Effective communicator (written and verbally)2. Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines3. Tech-savvy and basic knowledge of MS Office4. Can pick up new skills quickly5. Demonstrates regular and reliable attendance
No experience is required. We'll provide you with an effective onboarding program and when you are ready, we'll offer ongoing development opportunities to prepare you to become our next generation of critical talent for other positions across our business. We also offer tuition reimbursement!
Additional Requirements and Details:•Travel not anticipated.•Ability to work remote with a stable internet connection on an as needed basis•Located and working from an office location (when required)•Occasional lifting and/or moving up to 10 pounds.•Frequent repetitive hand and arm movements required to operate a computer.•$36400 / year•WFH Flexible•#LI-Hybrid
Skills & Requirements Qualifications Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Why Vertafore is the place for you:
*Canada OnlyThe opportunity to work in a space where modern technology meets a stable and vital industryMedical, vision & dental plansLife, AD&DShort Term and Long Term DisabilityPension Plan & Employer MatchMaternity, Paternity and Parental LeaveEmployee and Family Assistance Program (EFAP)Education AssistanceAdditional programs - Employee Referral and Internal RecognitionWhy Vertafore is the place for you:
*US Only
The opportunity to work in a space where modern technology meets a stable and vital industryVertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.Medical, vision & dental plans
PPO & high-deductible options
Health Savings Account & Flexible Spending Accounts Options:
Health Care FSADental & Vision FSADependent Care FSACommuter FSA
Life, AD&D (Basic & Supplemental), and Disability401(k) Retirement Savings Plain & Employer MatchSupplemental Plans - Pet insurance, Hospital Indemnity, and Accident InsuranceParental Leave & Adoption AssistanceEmployee Assistance Program (EAP)Education & Legal AssistanceAdditional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and WellnessCommuter Benefits (Denver)The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX)
bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP)
is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans
are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact
Just a note, this contact information is for accommodation requests only.
Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan -
we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!
JOB DESCRIPTION
Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving technical and non-technical product issues and questions.
Core Requirements and Responsibilities:1. Provides the highest level of customer support to our Industry customers.2. Uses job aids to resolve issues and answers non-technical and technical questions regarding our software products and services.3. Documents customer cases using customer relationship management system.4. Processes daily tasks with a high level of accuracy and productivity to meet performance metrics.5. Able to support Agency, Carrier, Provider as well as Individuals and is enabled in all phone queues.
We promote from within so we want every new employee to have the following fundamental skills:
1. Effective communicator (written and verbally)2. Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines3. Tech-savvy and basic knowledge of MS Office4. Can pick up new skills quickly5. Demonstrates regular and reliable attendance
No experience is required. We'll provide you with an effective onboarding program and when you are ready, we'll offer ongoing development opportunities to prepare you to become our next generation of critical talent for other positions across our business. We also offer tuition reimbursement!
Additional Requirements and Details:•Travel not anticipated.•Ability to work remote with a stable internet connection on an as needed basis•Located and working from an office location (when required)•Occasional lifting and/or moving up to 10 pounds.•Frequent repetitive hand and arm movements required to operate a computer.•$36400 / year•WFH Flexible•#LI-Hybrid
Skills & Requirements Qualifications Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Why Vertafore is the place for you:
*Canada OnlyThe opportunity to work in a space where modern technology meets a stable and vital industryMedical, vision & dental plansLife, AD&DShort Term and Long Term DisabilityPension Plan & Employer MatchMaternity, Paternity and Parental LeaveEmployee and Family Assistance Program (EFAP)Education AssistanceAdditional programs - Employee Referral and Internal RecognitionWhy Vertafore is the place for you:
*US Only
The opportunity to work in a space where modern technology meets a stable and vital industryVertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.Medical, vision & dental plans
PPO & high-deductible options
Health Savings Account & Flexible Spending Accounts Options:
Health Care FSADental & Vision FSADependent Care FSACommuter FSA
Life, AD&D (Basic & Supplemental), and Disability401(k) Retirement Savings Plain & Employer MatchSupplemental Plans - Pet insurance, Hospital Indemnity, and Accident InsuranceParental Leave & Adoption AssistanceEmployee Assistance Program (EAP)Education & Legal AssistanceAdditional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and WellnessCommuter Benefits (Denver)The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX)
bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP)
is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans
are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact
Just a note, this contact information is for accommodation requests only.