EXCEL Management Systems
IT Field Technician
EXCEL Management Systems, San Francisco, California, United States, 94199
About us:
Viamontech, Inc. provides IT solutions through outstanding service to franchise dealerships across the country. We focus on Help Desk, cyber-security, email hosting, domain hosting, remote support, field technician assistance, IT project management, Consulting, etc.
Duties:
Visiting clients in Santa Clara County and surrounding areas, deploying hardware on client sites, providing customer support, hardware configuration, troubleshooting, ticket creation/progress updates, assisting in documenting, talking to users on-site and recommending day-to-day fixes to end-users.
Main Responsibilities Providing great customer service and technical support to customers on-site. This means Driving to client sites to resolve their issues to their satisfaction. Troubleshooting Hardware; PC's, servers, WIFI and Networking equipment, etc. Handling and moving equipment as needed. Coordinate with our Help Desk and support technicians to resolve client issues. Updating Tickets and projects in the ticketing system. Monitor assigned tickets, and keep team and clients informed. Other on-site support as needed Technical Qualifications
Working Knowledge of: Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers, General software installation and troubleshooting, DMS setup and troubleshooting, Cabling, Printers and print servers, fax, Office 365 - Exchange and Apps, VPN, Cisco, Networking, Wireless, Remote Monitoring and Management software, Web Filtering
Experience
Min 3 years as a Field Tech, On-site technician, or at IT Help Desk .
Preferred, but not required:
Knowledge of Dealer Management Systems like CDK, Dealertrack, Reynolds & Reynolds. Other common auto dealership software Degree in Computer Science, Information Technology, or related fields Microsoft certifications Cisco Certifications Industry
Information Technology & Services for the Automotive Industry
Job Type: Full-time Application Questions You have requested that Indeed ask candidates the following questions:
How many years of Field Support Technician experience do you have? How many years of Technical Support experience do you have? Are you able to work in Santa Clara County, CA? Do you have the following license or certification: Driver's? Do you speak English? Do you speak Spanish? Are you authorized to work in the following country: United States? Are you willing to undergo a background check, in accordance with local law/regulations?
Viamontech, Inc. provides IT solutions through outstanding service to franchise dealerships across the country. We focus on Help Desk, cyber-security, email hosting, domain hosting, remote support, field technician assistance, IT project management, Consulting, etc.
Duties:
Visiting clients in Santa Clara County and surrounding areas, deploying hardware on client sites, providing customer support, hardware configuration, troubleshooting, ticket creation/progress updates, assisting in documenting, talking to users on-site and recommending day-to-day fixes to end-users.
Main Responsibilities Providing great customer service and technical support to customers on-site. This means Driving to client sites to resolve their issues to their satisfaction. Troubleshooting Hardware; PC's, servers, WIFI and Networking equipment, etc. Handling and moving equipment as needed. Coordinate with our Help Desk and support technicians to resolve client issues. Updating Tickets and projects in the ticketing system. Monitor assigned tickets, and keep team and clients informed. Other on-site support as needed Technical Qualifications
Working Knowledge of: Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers, General software installation and troubleshooting, DMS setup and troubleshooting, Cabling, Printers and print servers, fax, Office 365 - Exchange and Apps, VPN, Cisco, Networking, Wireless, Remote Monitoring and Management software, Web Filtering
Experience
Min 3 years as a Field Tech, On-site technician, or at IT Help Desk .
Preferred, but not required:
Knowledge of Dealer Management Systems like CDK, Dealertrack, Reynolds & Reynolds. Other common auto dealership software Degree in Computer Science, Information Technology, or related fields Microsoft certifications Cisco Certifications Industry
Information Technology & Services for the Automotive Industry
Job Type: Full-time Application Questions You have requested that Indeed ask candidates the following questions:
How many years of Field Support Technician experience do you have? How many years of Technical Support experience do you have? Are you able to work in Santa Clara County, CA? Do you have the following license or certification: Driver's? Do you speak English? Do you speak Spanish? Are you authorized to work in the following country: United States? Are you willing to undergo a background check, in accordance with local law/regulations?