Black Hills Energy
IT Systems Analyst II or Senior
Black Hills Energy, Rapid City, South Dakota, United States, 57700
Job DescriptionJob Specifications
Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today-for our customers, communities and each other.
Position summary:
We are seeking an experienced IT Systems Analyst II to join our team. The ideal candidate will be responsible for supporting the end-to-end ServiceNow platform, including components such as Incident, Change, Request, Asset, and knowledgebase management. The candidate will also focus on process improvement and automation opportunities. You will collect and develop requirements related to the Black Hills Energy's ServiceNow Roadmap and will support ServiceNow implementations and adoption of changes. A candidate should have a fundamental understanding of IT service management and the ITIL business processes. The ability to clearly communicate with other support groups, development, product, IT leadership, external providers, and business contacts to resolve process issues is also essential.
Pay Range:
This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.
Level II:
$75,550 - $113,350 / Grade 14
Senior:
$88,700 - $133,150 / Grade 16
Reporting Relationship:
Sr IT Infrastructure Manager OR IT Applications Manager
Location:
Rapid City, South Dakota
Relocation Assistance:
Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.
Essential Functions:•Work with IT and business groups to develop requirements and recommend, design, develop, and test solutions to improve efficiencies, resolve business problems, and improve and create new processes.•Provide technical support to end-users and troubleshoot ServiceNow and other IT-related problems.•Understand IT and business requirements with the ability to develop, test, deploy improvements, and update workflows.•Continually identify opportunities for system and solution improvements as well as ensure that software solutions are scalable to meet demands.•Develop and maintain technical documentation, including system architecture, design documents, and knowledge base articles.•Assist with assimilating new technical changes to ServiceNow into other parts of the business.•Participate in the testing and integration of ServiceNow application(s) with third-party systems/applications via APIs.•Configure application related fields, forms, views, email notifications, acceptance roles and access controls.•Provide regular progress reports to IT management and stakeholders.
Additional Responsibilities:•Participate and assist with successful planned maintenance windows as well as disaster recovery exercises.•Work closely with software developers, database administrators, and other technical teams to ensure successful implementation of projects.•Participate in an after-hours on-call rotation as assigned.
What Is Required:
•JavaScript, Java, AngularJS, Jelly, PowerShell and other web-specific languages.•Experience working with databases, such as Oracle, SQL Server, or MySQL.•Familiarity with software development methodologies, such as Agile or Waterfall.•Strong time management and coordination skills.•Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences.
Level II Qualifications:•Bachelor's Degree in a technology related field or equivalent experience•Minimum three (3) years' experience supporting enterprise technology, implementing cloud software solutions, or a combination of education and experience.
Senior Qualifications:•Bachelor's Degree in a technology related field or equivalent experience•Minimum five (5) years' experience supporting enterprise technology, implementing cloud software solutions, or a combination of education and experience.
What Is Desired:•3-5 or more years' experience as a ServiceNow Analyst/developer that demonstrates proven experience in all aspects of ServiceNow development, configuration, and administration.•ITIL Foundations v3•ServiceNow Certified System Administrator•Knowledge of cloud computing technologies, such as AWS or Azure.•Familiarity with IT security principles and practices.•Understanding of the implementation process including setup, configuration, and customization of ServiceNow.•Experience with project scoping, planning, requirements gathering, pricing, and process mapping.
About our Company:
We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).
Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.
Candidates must successfully pass a pre-employment drug screen and background check.
Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.If you require reasonable accommodation, please visitcareers.blackhillsenergy.com for more information.
Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today-for our customers, communities and each other.
Position summary:
We are seeking an experienced IT Systems Analyst II to join our team. The ideal candidate will be responsible for supporting the end-to-end ServiceNow platform, including components such as Incident, Change, Request, Asset, and knowledgebase management. The candidate will also focus on process improvement and automation opportunities. You will collect and develop requirements related to the Black Hills Energy's ServiceNow Roadmap and will support ServiceNow implementations and adoption of changes. A candidate should have a fundamental understanding of IT service management and the ITIL business processes. The ability to clearly communicate with other support groups, development, product, IT leadership, external providers, and business contacts to resolve process issues is also essential.
Pay Range:
This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.
Level II:
$75,550 - $113,350 / Grade 14
Senior:
$88,700 - $133,150 / Grade 16
Reporting Relationship:
Sr IT Infrastructure Manager OR IT Applications Manager
Location:
Rapid City, South Dakota
Relocation Assistance:
Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.
Essential Functions:•Work with IT and business groups to develop requirements and recommend, design, develop, and test solutions to improve efficiencies, resolve business problems, and improve and create new processes.•Provide technical support to end-users and troubleshoot ServiceNow and other IT-related problems.•Understand IT and business requirements with the ability to develop, test, deploy improvements, and update workflows.•Continually identify opportunities for system and solution improvements as well as ensure that software solutions are scalable to meet demands.•Develop and maintain technical documentation, including system architecture, design documents, and knowledge base articles.•Assist with assimilating new technical changes to ServiceNow into other parts of the business.•Participate in the testing and integration of ServiceNow application(s) with third-party systems/applications via APIs.•Configure application related fields, forms, views, email notifications, acceptance roles and access controls.•Provide regular progress reports to IT management and stakeholders.
Additional Responsibilities:•Participate and assist with successful planned maintenance windows as well as disaster recovery exercises.•Work closely with software developers, database administrators, and other technical teams to ensure successful implementation of projects.•Participate in an after-hours on-call rotation as assigned.
What Is Required:
•JavaScript, Java, AngularJS, Jelly, PowerShell and other web-specific languages.•Experience working with databases, such as Oracle, SQL Server, or MySQL.•Familiarity with software development methodologies, such as Agile or Waterfall.•Strong time management and coordination skills.•Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences.
Level II Qualifications:•Bachelor's Degree in a technology related field or equivalent experience•Minimum three (3) years' experience supporting enterprise technology, implementing cloud software solutions, or a combination of education and experience.
Senior Qualifications:•Bachelor's Degree in a technology related field or equivalent experience•Minimum five (5) years' experience supporting enterprise technology, implementing cloud software solutions, or a combination of education and experience.
What Is Desired:•3-5 or more years' experience as a ServiceNow Analyst/developer that demonstrates proven experience in all aspects of ServiceNow development, configuration, and administration.•ITIL Foundations v3•ServiceNow Certified System Administrator•Knowledge of cloud computing technologies, such as AWS or Azure.•Familiarity with IT security principles and practices.•Understanding of the implementation process including setup, configuration, and customization of ServiceNow.•Experience with project scoping, planning, requirements gathering, pricing, and process mapping.
About our Company:
We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).
Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.
Candidates must successfully pass a pre-employment drug screen and background check.
Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.If you require reasonable accommodation, please visitcareers.blackhillsenergy.com for more information.