USAble Life
Technical Systems Analyst II (Hybrid)
USAble Life, Little Rock, Arkansas, United States, 72208
When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life (a Life & Specialty Ventures Company) is always ready.
At USAble Life, we strive to have a positive impact in the lives of others, especially our employees. We are a diverse group of individuals working together to go the extra mile.Bring your talents and expertise to join our team, and you'll be rewarded with opportunities for personal and professional development. Our passion for delivering the best products is matched by our passion for our people.
USAble Life has made Arkansas Business Magazine's list of "Best Places to Work" for an impressive fifth consecutive year in a row!This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.
Life Takes You Places! Are you ready to join us?
Technical Systems Analyst II Overview:
The Technical Systems Analyst II is responsible for performing various tasks related to the organization's IT systems and infrastructure, including systems analysis, data analysis, maintenance, and production support. This individual will install, diagnose, repair, maintain, and upgrade LAN hardware and software, troubleshoot problem areas, and provide end-user assistance. The Technical Systems Analyst II will work on medium to large projects and moderate to complex problems and tasks.
Essential Duties:
Assists Seniors and Leads with administration for client computing devices and company systemsPerforms Active Directory and Azure Active Directory administrationPerforms patch management of Microsoft and other third-party applicationsAssists with building custom installation software packages, that are scripted and coded to install automaticallyAssist with developing automated scripts to collect software and hardware inventory information of client computersApplies custom built registry changes as neededDeploys emergency security changes when needed to all client computersDevelops and builds custom built computer imagesCreates and maintains hardware driver libraryAssists with developing post imaging automation scripts for computer deploymentInstalls and configures software and hardwareLogs into Help Desk phone queue and takes support callsCreates ticket on calls and resolves them, or passes ticket on to appropriate teamWorks tickets with a focus on meeting or exceeding service level agreementsPerforms other related duties and responsibilities as assignedRequired Knowledge, Skills, and Abilities
Advanced knowledge of LAN hardware/software installation and troubleshootingAdvanced knowledge of MS operating systemsAdvanced knowledge in the following areas: software packaging and deployment, patch management, and PC image creation and deploymentAbility to multi-task and work within time constraintsCritical thinking and problem solving skillsGood communication and interpersonal skillsThe skills necessary to understand complex automated systemsAbility to work moderate to complex problems independentlyRequired Education and Experience:
Bachelor's Degree in Computer Science, Information Systems, or equivalent work experience2+ years of IT experienceOr, equivalent military experiencePreferred Education and Experience
2 or more years of experience in Desktop Support/LAN Support, DevOps, or related role, with 2 years works related experience as a Technical Systems AnalystWorking Conditions (Physical Demands):
This position will be HybridAbility to sit, stand, walk, read, hear, talk, for long periods of time.Ability to carry and move equipment (50lbs), kneel, push/pull, bend/stoop, reach, crouch, grasp, turn, climb, crawl, use color recognition and depth perception.Repetitive motion is required for this position.This position occasionally requires on call duties.This position seldom requires travel.
Disclaimer:
This job description is intended to convey information essential to understanding the scope of the position and its general requirements. It is not exhaustive and may be subject to modification at any time to meet the evolving needs of the organization.
#USAL1
At USAble Life, we strive to have a positive impact in the lives of others, especially our employees. We are a diverse group of individuals working together to go the extra mile.Bring your talents and expertise to join our team, and you'll be rewarded with opportunities for personal and professional development. Our passion for delivering the best products is matched by our passion for our people.
USAble Life has made Arkansas Business Magazine's list of "Best Places to Work" for an impressive fifth consecutive year in a row!This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.
Life Takes You Places! Are you ready to join us?
Technical Systems Analyst II Overview:
The Technical Systems Analyst II is responsible for performing various tasks related to the organization's IT systems and infrastructure, including systems analysis, data analysis, maintenance, and production support. This individual will install, diagnose, repair, maintain, and upgrade LAN hardware and software, troubleshoot problem areas, and provide end-user assistance. The Technical Systems Analyst II will work on medium to large projects and moderate to complex problems and tasks.
Essential Duties:
Assists Seniors and Leads with administration for client computing devices and company systemsPerforms Active Directory and Azure Active Directory administrationPerforms patch management of Microsoft and other third-party applicationsAssists with building custom installation software packages, that are scripted and coded to install automaticallyAssist with developing automated scripts to collect software and hardware inventory information of client computersApplies custom built registry changes as neededDeploys emergency security changes when needed to all client computersDevelops and builds custom built computer imagesCreates and maintains hardware driver libraryAssists with developing post imaging automation scripts for computer deploymentInstalls and configures software and hardwareLogs into Help Desk phone queue and takes support callsCreates ticket on calls and resolves them, or passes ticket on to appropriate teamWorks tickets with a focus on meeting or exceeding service level agreementsPerforms other related duties and responsibilities as assignedRequired Knowledge, Skills, and Abilities
Advanced knowledge of LAN hardware/software installation and troubleshootingAdvanced knowledge of MS operating systemsAdvanced knowledge in the following areas: software packaging and deployment, patch management, and PC image creation and deploymentAbility to multi-task and work within time constraintsCritical thinking and problem solving skillsGood communication and interpersonal skillsThe skills necessary to understand complex automated systemsAbility to work moderate to complex problems independentlyRequired Education and Experience:
Bachelor's Degree in Computer Science, Information Systems, or equivalent work experience2+ years of IT experienceOr, equivalent military experiencePreferred Education and Experience
2 or more years of experience in Desktop Support/LAN Support, DevOps, or related role, with 2 years works related experience as a Technical Systems AnalystWorking Conditions (Physical Demands):
This position will be HybridAbility to sit, stand, walk, read, hear, talk, for long periods of time.Ability to carry and move equipment (50lbs), kneel, push/pull, bend/stoop, reach, crouch, grasp, turn, climb, crawl, use color recognition and depth perception.Repetitive motion is required for this position.This position occasionally requires on call duties.This position seldom requires travel.
Disclaimer:
This job description is intended to convey information essential to understanding the scope of the position and its general requirements. It is not exhaustive and may be subject to modification at any time to meet the evolving needs of the organization.
#USAL1