Compu-Vision Consulting
Administrative Assistant 3 yr Exp - Administrative
Compu-Vision Consulting, Santa Monica, California, United States, 90403
Position: dministrative Assistant 3 yr Exp - AdministrativeLocation: 924 Westwood Blvd, Suite 810Duration: 10 weeks SHIFT: M-F 8-5
REQUIRED EXP: Minimal of 3 years experience in Corporate Management and academic medical center
ADMINISTRATIVE SPECIALIST DUTIES
Provide administrative and analytical support to Compliance Programs manager and Compliance staff.Responsibilities include managing and maintaining complex calendars, appointment and meeting scheduling; travel arrangements, coordination of seminars, conferences and other engagements.Coordinate meetings for individuals, groups, committees, and task forcesincluding handling logisticsIndependently compose, type and edit assigned reports, proposals, charts, meeting minutes, presentation materials and other routine correspondenceAssist Compliance Office in specific reviews, investigations and analyses as assignedMonitor & follow up on pending documentation required for performing auditsOrganize and analyze raw data to develop formal reports and analysisManage, maintain and monitor the Compliance audit database/C360Direct incoming calls and take action as necessary. Respond effectively to awide range of inquiries using tact and diplomacyIndependently prioritize and complete routine assignments in accordance withthe needs and priorities of the departmentManage, update and maintain department policy and procedure manuals as neededAdminister special projects, including compiling reports and making statisticalanalysis of dataManage and monitor the progress of Compliance projects by maintaining adatabase to ensure that the objectives of the department are met in a timelymannerManage and administer operations support for staff as assigned.JOB DESCRIPTION/PERFORMANCE EVALUATION
Observe and practice all the Service Standards listed in the "World Class Practices"(which I have read and signed).Practice C-I-CARE when interacting with patients, their families, visitors, or internal customers.Connect with the patient and family members by addressing them as Mr./Ms., or by the name that they prefer.Introduce yourself and your role.Communicate what you are going to do, how long it is going to take, and how it will impact the patient.Ask and anticipate patient and/or family needs, questions or concerns.Respond to patient and/or family questions and requests with immediacy.Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).
Practice C-I-CARE phone etiquette during all phone interactions
Always exercise courtesy whenever patients, family members, visitors and co-workers arepresent.Respect privacy and dignity of our patients, family members, visitors and coworkers.Maintain professionalism in the presence of patients, their families, visitors andco-workersObserve departmental Patient Experience plan, competencies and practices.Act as a role model, verbally and behaviorally demonstrating skill, enthusiasm, positive problem solving, commitment and loyalty to the profession and the organization.Participate in positive problem solving by providing suggestions and possible solutions to identified concerns/problems in the work place.Comply with Health System Workplace Conduct PolicyEngaging in disruptive behaviors that interfere with or prevent normal work functions or compromise patient safety, including passive or active behaviors will not be tolerated as stated in the HS Workplace Conduct Policy.Comply with Health System Dress Code Policy and practicesINSTITUTIONAL AND/OR PROFESSIONAL STANDARDS
Comply with HIP nd Confidentiality Policies and Procedures as they apply to the job.Comply with Department of Public Health (DPH), The Joint Commission and otheraccreditation and regulatory agencies standards.Comply with regulatory agencies, and institutional and operating systems.Adhere to all Hospital Policies and Procedures as they apply to the area.Knowledge and adherence to Infection Control and Environment of Care Guidelines andD - Does Not Meet Expectations M - Meets Expectations E - Exceeds ExpectationsProcedures as they are described in the annual education module.Protect patient/customer confidentiality.Responsible for maintaining comprehensive knowledge of the Standards of Conduct aswell as other related policies and procedures and their integration and interaction with oneanother.
PERFORMANCE IMPROVEMENT
Adhere to current organizational Performance Improvement prioritiesParticipate in quality studies through data collection and dashboard data collectionMake recommendations and take actions to improve structure, system or outcomes
CUSTOMER SERVICE
Demonstrate the values of the organization: respect, honesty, integrity, compassion, fairness, innovation and stewardship of our resources.Demonstrate commitment to serving the customer.Demonstrate excellence in communication with the customer.Create a welcoming environment for the patients, family and other interdisciplinary teamcustomers.
OTHER DUTIES - As needed.Skills, Knowledge and AbilitiesList any equipment (machines, tools, office appliances or motor vehicles) required to do the job, with or without a reasonableaccommodation.Indicate whether use is seldom, occasional, frequent, or constant.
Skills, Knowledge and Abilities:
Excellent typing and computer skills and knowledge of a variety of software programs, including MicrosoftOffice, and databases such as Access, on-line processing and Web-page updating.Excellent communication skills to obtain and convey information articulately and logically, using appropriatevocabulary and grammar. Demonstrated ability in making independent judgments and appropriate situational decisionsSkill establishing priorities to complete work in a timely manner despite changes in workload or assignment,pressure of deadlines, or competing requirements.Ability to perform despite frequent interruptions or distractionsWriting and editing skills to prepare grammatically routine business correspondence such as informal letters,memoranda, and notification lettersSkill in working independently and following through on assignments with minimal or no supervisionSkill in interacting diplomatically with a diverse population composed of staff, physicians, administrators, andoutside personnelAbility to review, analyze and summarize data in Excel, Access and Power Point, when requiredAbility to maintain productivity while managing shifting priorities, conflicting deadlines, frequent interruptions, and heavy workloadsAbility to handle difficult and sensitive situations tactfully and responsibilityDemonstrate strong interpersonal and organizational skills to interact courteously and effectively with physicians, university officials, patients, and staff memberAbility to establish tickler files, determine appropriate due dates and maintain various logs, records, and data bases which accurately reflect on-going administrative processes to ensure timely submission of paperworkAbility to deal sensitively with confidential personnel documents, information and maintain strictestconfidentiality of patient and academic matters.
REQUIRED EXP: Minimal of 3 years experience in Corporate Management and academic medical center
ADMINISTRATIVE SPECIALIST DUTIES
Provide administrative and analytical support to Compliance Programs manager and Compliance staff.Responsibilities include managing and maintaining complex calendars, appointment and meeting scheduling; travel arrangements, coordination of seminars, conferences and other engagements.Coordinate meetings for individuals, groups, committees, and task forcesincluding handling logisticsIndependently compose, type and edit assigned reports, proposals, charts, meeting minutes, presentation materials and other routine correspondenceAssist Compliance Office in specific reviews, investigations and analyses as assignedMonitor & follow up on pending documentation required for performing auditsOrganize and analyze raw data to develop formal reports and analysisManage, maintain and monitor the Compliance audit database/C360Direct incoming calls and take action as necessary. Respond effectively to awide range of inquiries using tact and diplomacyIndependently prioritize and complete routine assignments in accordance withthe needs and priorities of the departmentManage, update and maintain department policy and procedure manuals as neededAdminister special projects, including compiling reports and making statisticalanalysis of dataManage and monitor the progress of Compliance projects by maintaining adatabase to ensure that the objectives of the department are met in a timelymannerManage and administer operations support for staff as assigned.JOB DESCRIPTION/PERFORMANCE EVALUATION
Observe and practice all the Service Standards listed in the "World Class Practices"(which I have read and signed).Practice C-I-CARE when interacting with patients, their families, visitors, or internal customers.Connect with the patient and family members by addressing them as Mr./Ms., or by the name that they prefer.Introduce yourself and your role.Communicate what you are going to do, how long it is going to take, and how it will impact the patient.Ask and anticipate patient and/or family needs, questions or concerns.Respond to patient and/or family questions and requests with immediacy.Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).
Practice C-I-CARE phone etiquette during all phone interactions
Always exercise courtesy whenever patients, family members, visitors and co-workers arepresent.Respect privacy and dignity of our patients, family members, visitors and coworkers.Maintain professionalism in the presence of patients, their families, visitors andco-workersObserve departmental Patient Experience plan, competencies and practices.Act as a role model, verbally and behaviorally demonstrating skill, enthusiasm, positive problem solving, commitment and loyalty to the profession and the organization.Participate in positive problem solving by providing suggestions and possible solutions to identified concerns/problems in the work place.Comply with Health System Workplace Conduct PolicyEngaging in disruptive behaviors that interfere with or prevent normal work functions or compromise patient safety, including passive or active behaviors will not be tolerated as stated in the HS Workplace Conduct Policy.Comply with Health System Dress Code Policy and practicesINSTITUTIONAL AND/OR PROFESSIONAL STANDARDS
Comply with HIP nd Confidentiality Policies and Procedures as they apply to the job.Comply with Department of Public Health (DPH), The Joint Commission and otheraccreditation and regulatory agencies standards.Comply with regulatory agencies, and institutional and operating systems.Adhere to all Hospital Policies and Procedures as they apply to the area.Knowledge and adherence to Infection Control and Environment of Care Guidelines andD - Does Not Meet Expectations M - Meets Expectations E - Exceeds ExpectationsProcedures as they are described in the annual education module.Protect patient/customer confidentiality.Responsible for maintaining comprehensive knowledge of the Standards of Conduct aswell as other related policies and procedures and their integration and interaction with oneanother.
PERFORMANCE IMPROVEMENT
Adhere to current organizational Performance Improvement prioritiesParticipate in quality studies through data collection and dashboard data collectionMake recommendations and take actions to improve structure, system or outcomes
CUSTOMER SERVICE
Demonstrate the values of the organization: respect, honesty, integrity, compassion, fairness, innovation and stewardship of our resources.Demonstrate commitment to serving the customer.Demonstrate excellence in communication with the customer.Create a welcoming environment for the patients, family and other interdisciplinary teamcustomers.
OTHER DUTIES - As needed.Skills, Knowledge and AbilitiesList any equipment (machines, tools, office appliances or motor vehicles) required to do the job, with or without a reasonableaccommodation.Indicate whether use is seldom, occasional, frequent, or constant.
Skills, Knowledge and Abilities:
Excellent typing and computer skills and knowledge of a variety of software programs, including MicrosoftOffice, and databases such as Access, on-line processing and Web-page updating.Excellent communication skills to obtain and convey information articulately and logically, using appropriatevocabulary and grammar. Demonstrated ability in making independent judgments and appropriate situational decisionsSkill establishing priorities to complete work in a timely manner despite changes in workload or assignment,pressure of deadlines, or competing requirements.Ability to perform despite frequent interruptions or distractionsWriting and editing skills to prepare grammatically routine business correspondence such as informal letters,memoranda, and notification lettersSkill in working independently and following through on assignments with minimal or no supervisionSkill in interacting diplomatically with a diverse population composed of staff, physicians, administrators, andoutside personnelAbility to review, analyze and summarize data in Excel, Access and Power Point, when requiredAbility to maintain productivity while managing shifting priorities, conflicting deadlines, frequent interruptions, and heavy workloadsAbility to handle difficult and sensitive situations tactfully and responsibilityDemonstrate strong interpersonal and organizational skills to interact courteously and effectively with physicians, university officials, patients, and staff memberAbility to establish tickler files, determine appropriate due dates and maintain various logs, records, and data bases which accurately reflect on-going administrative processes to ensure timely submission of paperworkAbility to deal sensitively with confidential personnel documents, information and maintain strictestconfidentiality of patient and academic matters.