DATASOFT TECHNOLOGIES
Service Desk Analyst
DATASOFT TECHNOLOGIES, Atlanta, Georgia, United States, 30383
Service Desk Analyst
Onsite
bout the Job
Duration: 12 months contract (possibility of extension)Location: Onsite- Atlanta, GPay rate:Hourly, depending on experienceJobID: 55763This is a Full Time W2 position. Unable to provide sponsorship.Overview
:DataSoft Technologies is seeking for Service Desk Analyst for our clients in Onsite- Atlanta, G
Responsibilities:
Plan, execute, and finalize projects according to defined timelines and within the allocated budget. The Project Manager is responsible for partnering with the business and end-users and ensuring the product meets their needs.Use appropriate project management tools, reports, templates, and PMO process documentation.Work directly with department staff, as well as vendors (if applicable) and, when necessary, help other departments in fulfilling the requirements of assigned projects.Utilize project management best practices, including risk management, quality management, change management, change control and communication.Manage through collaboration and by providing leadership, guidance, and support to all project team members on assigned projects.Conduct business process analysis and technology evaluations.Work with internal customers to identify and implement process and technology changes.Perform other duties as assigned.Qualifications:
3+ years' work experience (minimum) 5+ years preferred:Minimum of Associate degree preferred3+ years' experience in Service Desk support. Equivalent combination of education and experience will be considered.HDICSR certification (or similar)preferredStrong customer service skillsPrior experience with service desk support is a MUSTPrior experience working as a desk side support analyst is a plus+ Certification is a plusProficient in understanding of network, wireless supportKnowledge of best practice security standards and techniques is a plusMicrosoft Windows certification is a plusITIL experience/certification is a plusMust have clean criminal record with the ability to pass finger-print background checkMust be authorized to work in the Unites States
bout our CompanyDataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team memberbenefits include:
Paid Holidays/Paid Time Off (PTO)Medical/Dental InsuranceVision InsuranceShort Term/Long Term DisabilityLife Insurance401 (K)
Onsite
bout the Job
Duration: 12 months contract (possibility of extension)Location: Onsite- Atlanta, GPay rate:Hourly, depending on experienceJobID: 55763This is a Full Time W2 position. Unable to provide sponsorship.Overview
:DataSoft Technologies is seeking for Service Desk Analyst for our clients in Onsite- Atlanta, G
Responsibilities:
Plan, execute, and finalize projects according to defined timelines and within the allocated budget. The Project Manager is responsible for partnering with the business and end-users and ensuring the product meets their needs.Use appropriate project management tools, reports, templates, and PMO process documentation.Work directly with department staff, as well as vendors (if applicable) and, when necessary, help other departments in fulfilling the requirements of assigned projects.Utilize project management best practices, including risk management, quality management, change management, change control and communication.Manage through collaboration and by providing leadership, guidance, and support to all project team members on assigned projects.Conduct business process analysis and technology evaluations.Work with internal customers to identify and implement process and technology changes.Perform other duties as assigned.Qualifications:
3+ years' work experience (minimum) 5+ years preferred:Minimum of Associate degree preferred3+ years' experience in Service Desk support. Equivalent combination of education and experience will be considered.HDICSR certification (or similar)preferredStrong customer service skillsPrior experience with service desk support is a MUSTPrior experience working as a desk side support analyst is a plus+ Certification is a plusProficient in understanding of network, wireless supportKnowledge of best practice security standards and techniques is a plusMicrosoft Windows certification is a plusITIL experience/certification is a plusMust have clean criminal record with the ability to pass finger-print background checkMust be authorized to work in the Unites States
bout our CompanyDataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team memberbenefits include:
Paid Holidays/Paid Time Off (PTO)Medical/Dental InsuranceVision InsuranceShort Term/Long Term DisabilityLife Insurance401 (K)