Collabera
Senior Helpdesk Analyst
Collabera, Canonsburg, Pennsylvania, United States, 15317
Description
HomeSearch JobsJob Description
Senior Helpdesk Analyst
Contract: Canonsburg, Pennsylvania, US
Salary: $26.00 Per Hour
Job Code: 354584
End Date: 2024-11-02Days Left: 18 days, 3 hours left
Apply
Title:
Helpdesk Analyst
Location:
Canonsburg, PA
Duration:
6+ Months CTH
DayToDay Responsbilities:
Incident ResolutionRecognizes, documents, and addresses more complex and/or systemic problems and work with other technology support teams when required.Service Request Fulfillment
Proposes and evaluates new service offerings, advocating customer requirements and perspective and maintaining alignment with IT roadmap.Asset Lifecycle Management
Provides timely and accurate updates of asset management records as a result of incident resolution, service request fulfillment, physical inventory/audit and refresh activities including status, location, assignment and others.Recognizes, documents, resolves and escalates anomalies and inconsistencies between and within observed physical assets and recorded asset information.Knowledge Management
Solicits, collaborates on and authors, reviews and/or edits client facing knowledge content to enable self-service and lowest cost of service.Specialized Support Services
Provides specialized incident resolution and request fulfillment services having demanding performance standards such as after-hours support, executive support and other services as scheduled and/or assigned.Provides other required support services during peak demand periods and other high volume scenarios as necessary.General Functions
Applies and adheres to established company and location safety values, culture and work processes & procedures; actively participate in safety rituals.Performs other duties as assigned.Must Have:
Core responsibility is customer service, setting up machines, phones5+ years of experience as a helpdesk analyst - SCCM, Exchange, Outlook, Windows OSSupport 300+ on site employees with helpdesk related issues (Phone support, printer/wifi support and connectivity (VPN), setting up new user accounts, etc)Mixed bag of hardware/software requirementsNo formal ticketing system, self-managed process - Need someone that understands change control, process control, etc,NiceToHave:
SOX background is a plusIf you are interested send your resumes at oshin.verma@collabera.com
Job Requirement
SCCMHelpdeskTicketingReach Out to a RecruiterRecruiterEmailPhoneOshin Vermaoshin.verma@collabera.com
Apply Now
HomeSearch JobsJob Description
Senior Helpdesk Analyst
Contract: Canonsburg, Pennsylvania, US
Salary: $26.00 Per Hour
Job Code: 354584
End Date: 2024-11-02Days Left: 18 days, 3 hours left
Apply
Title:
Helpdesk Analyst
Location:
Canonsburg, PA
Duration:
6+ Months CTH
DayToDay Responsbilities:
Incident ResolutionRecognizes, documents, and addresses more complex and/or systemic problems and work with other technology support teams when required.Service Request Fulfillment
Proposes and evaluates new service offerings, advocating customer requirements and perspective and maintaining alignment with IT roadmap.Asset Lifecycle Management
Provides timely and accurate updates of asset management records as a result of incident resolution, service request fulfillment, physical inventory/audit and refresh activities including status, location, assignment and others.Recognizes, documents, resolves and escalates anomalies and inconsistencies between and within observed physical assets and recorded asset information.Knowledge Management
Solicits, collaborates on and authors, reviews and/or edits client facing knowledge content to enable self-service and lowest cost of service.Specialized Support Services
Provides specialized incident resolution and request fulfillment services having demanding performance standards such as after-hours support, executive support and other services as scheduled and/or assigned.Provides other required support services during peak demand periods and other high volume scenarios as necessary.General Functions
Applies and adheres to established company and location safety values, culture and work processes & procedures; actively participate in safety rituals.Performs other duties as assigned.Must Have:
Core responsibility is customer service, setting up machines, phones5+ years of experience as a helpdesk analyst - SCCM, Exchange, Outlook, Windows OSSupport 300+ on site employees with helpdesk related issues (Phone support, printer/wifi support and connectivity (VPN), setting up new user accounts, etc)Mixed bag of hardware/software requirementsNo formal ticketing system, self-managed process - Need someone that understands change control, process control, etc,NiceToHave:
SOX background is a plusIf you are interested send your resumes at oshin.verma@collabera.com
Job Requirement
SCCMHelpdeskTicketingReach Out to a RecruiterRecruiterEmailPhoneOshin Vermaoshin.verma@collabera.com
Apply Now