Technical Services Specialist

Position Title: Technical Services Specialist Location: Houston, TX 77067 Reports to: Technical Services Manager Essential Responsibilities: Provide timely and accurate responses to technical inquiries from all levels of the sales structure (sales team, distributors, dealers, builders/contractors, and owners). Responsible for collecting and organizing inquiries to generate a data driven feedback loop to expand and improve the technical publications. Support the continuous maintenance and expansion of the company's technical publications. Support Sales and Installation Specialist in customer training and onboarding. Work closely with Installation Specialists and Sales to ensure customer requirements are clear, actionable, and satisfied. Maintain a working knowledge of all relevant building codes and regulatory changes (IBC/IRC, FBC, CBC, CCMC, etc.) and how they impact product compliance. Stay abreast of industry trends and how changing preferences impact technical publications and regulatory compliance. Assist with evaluation of regulatory landscape, market dynamics, and customer and consumer preferences to develop technical requirements of new market strategies. Support the continuous maintenance and expansion of the companies regulatory and code compliance. Qualifications & Skills: 5-years professional experience in the building materials industry, with a preference for building envelope. Excellent written and verbal communication skills tailored to the audience. Proficient in Microsoft Office suite. Strong capacity to understand, digest, and summarize regulatory codes, technical literature, and construction procedures. Preferred but not required qualifications & skills: Spanish-English bi-lingual Proficient in AutoCAD LT Willing to travel up to 20%