it support specialist

it support specialist. tampa , florida (remote) posted 1 day ago job details summary $18 - $20 per hour contract bachelor degree category computer and mathematical occupations reference1068507 job details job summary: Responsibilities: Monitor scheduling tools, Automic, Control-M, OpenVMS Create Incident tasks for failed jobs in Service Now Respond to Incident and Request tickets in Service Now Handle various change tasks in Service Now Manage processes through documented procedures (Step Action Plans/Run Books) Escalate issues per established protocols and procedures Work with team members to coordinate support of various tasks Communicate with team members through instant messaging tools (Teams/Zoom) Monitor and read email for relevant communications Communicate with end users through Service Now and Outlook Communicate respectfully, clearly, and timely with customers and peers Attend various team and other scheduled meetings Record time accurately and timely based on current time reporting guidelines Look for opportunities to collaborate and share knowledge with team members Required Skills/Experience: MS Office - Word, Excel, Outlook Ticketing system Communication/team skills HS Diploma/GED and above Preferred Skills/ Experience: Schedulers - Control-M, Automic Service Now Scheduling/job control Education Preferred: AS degree and above location: Tampa, Florida job type: Contract salary: $18 - 20 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Responsibilities: Monitor scheduling tools, Automic, Control-M, OpenVMS Create Incident tasks for failed jobs in Service Now Respond to Incident and Request tickets in Service Now Handle various change tasks in Service Now Manage processes through documented procedures (Step Action Plans/Run Books) Escalate issues per established protocols and procedures qualifications: Experience level: Experienced Education: Bachelors skills: Desktop Support Technical Support Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupportrandstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.