Level II IT Support-Onsite-Ft. Lauderdale

Job Details SNI Technologies is looking for a Level II Support Engineer to handle more complex issues, requiring a deeper understanding of systems and applications They are responsible for escalated tickets from L1, involving troubleshooting, and are involved in systems monitoring/maintenance, and advanced client support Responsibilities: Technical Troubleshooting: Resolve complex issues involving network connectivity, routers, firewalls, and security Handle advanced Windows server and domain environment issues Escalation/Collaboration: Act as the escalation point from L1, providing in-depth technical support and problem-solving Systems Monitoring/Maintenance: Monitor and maintain systems, ensuring optimal performance and security Technical Best Practices/Improvement: Implement and develop technical best practices, contributing to continuous improvement Client Support: Provide high-level client support and incident resolution Patch Management/Remediation: Manage and troubleshoot complex issues with patch installs, ensuring system reliability Office 365 Administration: Perform advanced administration and troubleshooting in Office365 environments Knowledge Sharing: Provide valuable feedback and share knowledge with Level I engineers to foster their growth Skills: Advanced understanding of operating systems/business applications/printing systems/network systems In-depth knowledge of TCP/IP and experience troubleshooting complex Internet connectivity issues Experience with advanced configurations of Remote Desktop Services & VPN Working knowledge of complex network setups including switches/hubs/patch panels/connecting nodes Proficient with various wireless technologies Excellent interpersonal skills: telephony, communication, active listening, and customer-care Strong skills in diagnosing and resolving complex technical issues Ability to multitask effectively and adapt quickly in a fast-paced environment Typing skills to ensure quick and accurate entry of detailed service request information Qualifications: Degree in IT or a related field, or equivalent practical experience 3-5 years of experience in IT (Preferably in a fast-paced environment), with a focus on advanced technical support Experience with Microsoft products (AD/Azure/Cloud Products/Office365), including troubleshooting Advanced IT certifications (e.g., CompTIA Network, Microsoft Certifications) are highly preferred Solid knowledge of routers, firewalls, and TCP/IP protocol Experience in an MSP environment and familiarity with tools like ConnectWise, N-able (SolarWinds), and IT glue are beneficial Get job alerts by email. Sign up now