IT System Support Specialist

The IT System Support Specialist is committed to supporting the Company by ensuring that the IT infrastructure supports the project efficiently and effectively. Location This position is based in Lake Charles, LA. Primary Duties and Responsibilities Provide advanced desktop support to project staff, resolving hardware and software issues with a focus on minimal downtime. Manage and maintain IT infrastructure for project, including network devices, software applications, and production copiers. Implement and oversee cybersecurity measures to protect data and IT assets. Coordinate with project managers and team members to identify and address IT needs while ensuring seamless technology integration with construction processes. Administer and support field applications and construction management software. Setup and configuration IT systems and infrastructure including but not limited to networking, conference room equipment, production copiers, and workstations connectivity. Develop and maintain documentation for system processes, network diagrams, and IT inventory or Asset reporting. Provide training and guidance to project team on IT systems and best practices. Oversee asset management, including but not limited to procurement, deployment, and lifecycle management of IT hardware and software. Manage user access and permissions for project-related IT systems. Participate in planning meetings while collaborating with external vendors and IT service providers. Hands-on working with Microsoft 365 including but not limited to mailbox management, user provisioning, SharePoint services, and Teams while ensuring effective collaboration and communication within the project team. Coordinate with project team to ensure adherence to shared processes and procedures while facilitating smooth and consistent IT operations across all collaborating entities. Stay abreast of technological advancements and recommend improvements to IT infrastructure and systems. Performing all other duties and responsibilities as assigned. Knowledge, Abilities, and Skills for Success Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, vendors, etc. Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change. Ability to work as a team member and exert initiative to work independently to reach a goal. Ability to embrace change in the workplace while encouraging others to seek innovative approaches. Ability to function effectively as a team player and collaborator. Ability to work a flexible work schedule, including overtime, as needed, to best serve the business operations. Qualifications At a minimum, the IT System Support Specialist must have a bachelors degree in information technology, information systems, computer science, or equivalent field of study, along with 5 years of IT system support, or related role(s), experience and proven knowledge on managing IT projects, business applications, Microsoft 365 administration, Active Directory, cloud services, user provisioning, SharePoint services, desktop support, network administration, and troubleshooting. Microsoft certification related to desktop or system administration, such as Microsoft Certified - Modern Desktop Administrator Associate or Microsoft 365 Certified, or any additional certifications in system support or network administration and knowledge of cybersecurity best practices and concepts is preferred. Or At a minimum, the IT System Support Specialist must have a high school diploma, or equivalent, along with 9 years of IT system support, or related role(s), experience and proven knowledge on managing IT projects, business applications, Microsoft 365 administration, Active Directory, cloud services, user provisioning, SharePoint services, desktop support, network administration, and troubleshooting. Microsoft certification related to desktop or system administration, such as Microsoft Certified - Modern Desktop Administrator Associate or Microsoft 365 Certified, or any additional certifications in system support or network administration and knowledge of cybersecurity best practices and concepts is preferred. The Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.