AWS Connect Developer

Benefits: Health insurance Help or transport service Paid time off AWS Connect Developer with IVR 100% Remote Immediate Interviews Network Fail Over and Redundancy As Part of ACGR Implementation Continue to build out service features to support disaster recovery such as Q n A BOTS and the IVR Test swappable agents between AWS East and AWS West and test West at scale Develop strategy as to what applications are needed in disaster recovery, i.e., Quick sight AWS Connect System Efficiency and Performance Status Call routing by split tunneling versus proxy routing Redesign the Q n A BOT interface to address security concerns Operate and cloud watch software available to user community along with any alert features (limits based on need) Clean up AWS workflows and BOTs to improve the speed in which callers receive treatment and reduce any unnecessary billable seconds on the platform Clean up of DEV and PROD environments including s3 buckets and test Lambdas Assist in optimizing Operata as a monitoring tool AWS Enhancement User training on the Connect Console (view users, change FAQs for the BOTS, change IVR call flows) Admin interface for ACGR Auto Provisioning users: Enable SCIM This enables managing users in Connect through active directory. When a user is put in the right active directory group, they get auto provisioned in Amazon Connect Could also tie the SAM process directly to Connect so when a SAM ticket is created and approved the user is auto created in Connect Change management process to address minor changes to messages and call flows to software update and SSA network configurations that can impact connect AWS data migration to the EDW Enterprise Implementation AWS Connect Expansion and Integration with Virtual PBX Systems Lead/assist in building the architecture and strategy for utilizing AWS Connect for services to include Regional and Field Offices Assist in configuring and testing integration with a virtual PBX system (i.e. Avaya or Ribbon) IVR Development and Dashboards Review new architecture and assist in migrating the IVR Workflows based on the new architecture Design and provide guidance/recommendations for IVR Workflows specific to the Regional and Field Office requirements Provide guidance in effectively building dashboards on the performance and KPIs for the overall AWS Connect perfor This is a remote position.