Rose International
Technical Support
Rose International, Detroit, Michigan, United States, 48228
Required Skills/ Experience:Minimum of three (3) years of desktop/computer support experienceA+ Certification preferredPrior experience with VoIP, audiovisual equipment setup and operation preferredProven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systemsProficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook, Teams and SharePointGood communication skills - interpersonal, written and verbalAbility to manage multiple priorities and meet deadlines in a challenging work environmentAbility to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise mannerKnowledge of ITIL Foundations a plusAbility to perform physical tasks such as lifting and moving up to 50 poundsMust have reliable transportation for frequent travel between schools and central office
Essential Functions
Provide comprehensive wraparound technical services for hardware and software supported by the client technology.Identify, diagnose, troubleshoot and resolve technical issues for desktops, laptops and tablets to increase reliability and access to equipment.Provide setup, service and maintenance of audio/video technology; including but not limited to microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment and other educational technology.Assist with new technology deployment and the asset inventory, recovery and recycling process.Assist with multifunction device deployment and installation, ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices.Provide hands-on demonstrations of hardware and software solutions to support end-users.Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests.Provide technical support for district events such as board meetings, community workshops or expos, including periodic weekend and evening events.
**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visithere . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' websitehere .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Essential Functions
Provide comprehensive wraparound technical services for hardware and software supported by the client technology.Identify, diagnose, troubleshoot and resolve technical issues for desktops, laptops and tablets to increase reliability and access to equipment.Provide setup, service and maintenance of audio/video technology; including but not limited to microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment and other educational technology.Assist with new technology deployment and the asset inventory, recovery and recycling process.Assist with multifunction device deployment and installation, ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices.Provide hands-on demonstrations of hardware and software solutions to support end-users.Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests.Provide technical support for district events such as board meetings, community workshops or expos, including periodic weekend and evening events.
**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visithere . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' websitehere .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).