Cynet Systems
Desktop Support Technician
Cynet Systems, St Louis, Missouri, United States,
Job Description:
Provide customer service support to both internal users, external customers, and vendors.Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.Maintains detailed and accurate records in workload management, asset management, and administrative applications.Provides tier I and II support in all areas of the organizational service portfolio.Provides excellent customer service to all levels of employees including customers, peers, and leadership.ccurately follows documentation and checklists to ensure efficiency and consistency.Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.Self-directed once assigned work and functions with considerable independence.Shows an interest in learning more advanced aspects of functional skills.ctively maintains a level of self-study related to technology and customer service.ble to communicate with the customer in non-technical terms so the users can understand.Qualifications:
ssociate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.Familiarity with general networking and customer/server concepts.
Provide customer service support to both internal users, external customers, and vendors.Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.Maintains detailed and accurate records in workload management, asset management, and administrative applications.Provides tier I and II support in all areas of the organizational service portfolio.Provides excellent customer service to all levels of employees including customers, peers, and leadership.ccurately follows documentation and checklists to ensure efficiency and consistency.Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.Self-directed once assigned work and functions with considerable independence.Shows an interest in learning more advanced aspects of functional skills.ctively maintains a level of self-study related to technology and customer service.ble to communicate with the customer in non-technical terms so the users can understand.Qualifications:
ssociate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.Familiarity with general networking and customer/server concepts.