NEW JOB OPENING HELP DESK ANALYST IN DENVER, CO, USA

Job Description Remote role but Candidate Must Be Local Job Description: The Service Desk Specialist/Live Chat Agent provides critical assistance to keep the Client application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures. Minimum Qualifications: One year of professional experience in an occupational field related to the work assigned to the position including mobile application support. OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. Substitutions: Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Additional appropriate education will substitute for the required experience on a year-for-year basis but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education but cannot completely substitute for these qualifications. Preferred Qualifications: Jira experience. ITIL Certification. Agile and scrum methodology experience. Government work experience. Apple and Google Play Store. Use of diagnostic tools and knowledge of diverse range of mobile device makes and models. Responsibilities will include: Providing Tier I support and customer assistance for a mobile application. Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems. Install the Client software on supported devices following defined procedures, processes, and methods. Employ Incident Management procedures to enter tickets into the required tracking system. Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website . California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here . Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department . Rose International has an official agreement (ID 132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).