Scrum Master

JOB DESCRIPTION FirstEnergy FirstEnergy at a Glance As one of the nation's largest electric utility companies with a focus on sustainable energy, FirstEnergy knows that it takes a workforce of highly trained, dedicated, and motivated individuals to generate and deliver safe and reliable power. Our Information Technology (IT) professionals are at the heart of this workforce, playing a key role in helping our business units achieve business goals in the generation, transmission and distribution of electricity. As a result, FirstEnergy invests in the success of its people through continuous development opportunities to develop and refine skills support career advancement. FirstEnergy is proud to develop new experiences for both employees and customers and is committed to developing a diverse workforce, reflective of the communities we serve, by recruiting and retaining talented employees from a variety of backgrounds About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00] The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time. We have recently embarked on a digital transformation journey where we are reimagining the way we work and serve our customers, employees, and stakeholders. Our projects benefit the community by aiding in providing safe, reliable electricity to everyone: Customer: create analytics to improve customer satisfaction along the customer journey for a lifetime as they move-in to a residence, pay their bill and track outage repairs. Transmission & Distribution: develop algorithms to detect asset failures, reduce outages and provide reliable electricity to customers. Corporate: automate business processes to enable employees to complete higher-value and more rewarding work. As a Scrum Master at FirstEnergy you will lead the Agile scrum process for squads developing digital products. You will work on digital scrum squads with a Product Owner to deliver incremental value each sprint for the products and coach others on Agile methodologies. Your primary responsibility is to help the self-organizing, self-managing squad achieve its goals. You will remove impediments and act as a shield from external distractions, create a safe working environment and you are an innovator who constantly seeks continuous improvement. Job Responsibilities include (but are not limited to): Build and coach high performing squads developing analytical, journey, or automation products. Identify ways to strengthen digital squads, IT teams and Business teams understanding of Agile / Scrum concepts and principles. Ensure squad actions are aligned with the vision of working on the digital teams. Ensure Scrum practices are used and improved within and across squads. Bring transparency to the Business and IT organization about development and grow trust between Business, IT and the Digital Squads. Identify trade-offs between the short- and long-term benefits to drive shared vision between the squad and product owner. Foster a continuous learning environment helping squads to inspect & adapt. Qualifications Include: A bachelor's degree in a quantitative discipline such as Computer Science or another related field along with 5 years of related experience. In lieu of a degree, you have 7 years of related experience. Related work e