Business Analyst

V2Soft ( www.v2soft.com ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve. Roll Summary: The "Client Group Dealer Service Technology Coordinator" is a knowledgeable in the automotive after sales service domain. This candidate must understand and embrace the vision of an executive sponsored digital flagship program (Elsa2Go), which is designed to grow the dealership service and parts business by revolutionizing the dealer retail workflow with the use of innovative technology. The role is responsible for supporting the Service Technology Specialist in the development and execution of new agile project scope from various points of view (customer, dealer, corporate, brand stakeholders), as well as be accountable for a successful partner relationship with Client and Audi brand after sales teams project execution Role Responsibilities: Be Agile Documents user stories & requirements for the program Monitors feedback and coordinate resolutions Develops and execute test cases part of UAT Adapts to constant change and understands how to be agile Create presentations, product documentation, and other materials, as part of acting as an information expert for your products Be Visionary Develops and maintains a vision for product features and communicates that vision across various stakeholders Develops and optimize industry leading business processes Creates reporting to mark trends and identify potential system improvements Introduces the leading-edge features to the product Identify patterns in feedback to quickly identify growing issues Responsible for quantifying the ROI for these new technologies and developing business cases for budget consideration Assess value, develop use cases, and prioritize user stories, epics and themes. Focuses on maximum value and alignment with program strategy. Be Collaborative Understands brand impact and makes scope decisions to maximize the return on investment Work across teams to resolve system issues or feedback Defines clear acceptance criteria for each program feature Understands complex technical concepts and presents them in simple terms to non- technical team members Understands end-to-end processes. Manages requirements dependencies. Skills: Excellent cross-functional communication Superb presentation Ability to organize data for presentations at the executive level Quality driven and reliable - high attention to detail Strong analytical and problem-solving skills Effective operational organization, time management & planning Program & Project execution. Efficient and effective solution delivery Adaptive planning & flexibility - ability to respond to change, report progress, and stick to a plan Skilled in the use of software, business intelligence and analytics Strong computer skills, Excel, Word, Power Point Specialized skills, knowledge or certifications unique to this role Required: Previous working experience with Agile Methodologies Hands on experience authoring and refining user stories, grooming product backlogs, and prioritizing conflicting requirements. Strong Dealership Service process knowledge Desired: German language knowledge Client or Audi service information experience UX design experience Experience with Client service applications and systems Education Required: Bachelor Degree in Business Management, Computer Science, Automotive Management, or related discipline, or equivalent work experience is required Desired: Master's degree or equivalent is desirable V2Soft is an Equal Opportunity Employer ( EOE). https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.