Randstad
Desktop support technician
Randstad, Baytown, Texas, us, 77522
job summary:Randstad Digital is looking for a Desktop Support Technician to work for our customer in Baytown, TX. It is a great environment that works with several technologies that is seeking an experienced, driven person to join our customer's team of desktop technicians, that have experience with, Desktop Technician, IT Hardware, ITSM Support. If you have the required skills and are local to the area, as this is an ONSITE position, please apply!
location: Baytown, Texasjob type: Contractsalary: $22 - 26 per hourwork hours: 8am to 5pmeducation: High School
responsibilities:Required Skills
-
Desktop Technician, IT Hardware, ITSM Support
Job Duties
-
- Participate in the day-to-day handling of Help Desk duties to maintain agreed service levels.
- Work with CP Chem IT as needed during project coordination and planning.
- Assist with orientation and ongoing training of the IT Help Desk.
- Assist the help desk analysts with documentation within tickets and knowledgebase.
- A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
- Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
- Use Remedy incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
- Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
- Provision and administer user accounts, distribution groups, and security groups in Active Directory.
- Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.
Job Requirements
-
- Required: 2+ years' experience in an IT related support position with in-depth knowledge to resolve software, hardware, and networking issues.
Desired Skills & Experience
-
- Preferred Certifications: CompTIA A+ certified, ITSDI certified, ITIL
- Requires broad understanding and advanced technical acumen.
- Skills consistently updated based on new software development and hardware technologies.
- Proficient with Microsoft Windows OS, Office Suites, Exchange/Outlook, and Active Directory.
- Familiarities with PC support tools and software distribution tools.
- Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment.
- Experience using remote diagnostic tools for problem identification and resolution.
- Utilizes problem solving, customer service skills, strong written, verbal and project management skills.
- Must be self-motivated, strong organizational/interpersonal skills, and ability to prioritize workload.
- Ability to meet specific deadlines and work under pressure.
- Ability to maintain flexible work schedule
qualifications:
Experience level: ExperiencedMinimum 2 years of experienceEducation: High School
skills:
Desktop Support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
location: Baytown, Texasjob type: Contractsalary: $22 - 26 per hourwork hours: 8am to 5pmeducation: High School
responsibilities:Required Skills
-
Desktop Technician, IT Hardware, ITSM Support
Job Duties
-
- Participate in the day-to-day handling of Help Desk duties to maintain agreed service levels.
- Work with CP Chem IT as needed during project coordination and planning.
- Assist with orientation and ongoing training of the IT Help Desk.
- Assist the help desk analysts with documentation within tickets and knowledgebase.
- A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
- Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
- Use Remedy incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
- Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
- Provision and administer user accounts, distribution groups, and security groups in Active Directory.
- Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.
Job Requirements
-
- Required: 2+ years' experience in an IT related support position with in-depth knowledge to resolve software, hardware, and networking issues.
Desired Skills & Experience
-
- Preferred Certifications: CompTIA A+ certified, ITSDI certified, ITIL
- Requires broad understanding and advanced technical acumen.
- Skills consistently updated based on new software development and hardware technologies.
- Proficient with Microsoft Windows OS, Office Suites, Exchange/Outlook, and Active Directory.
- Familiarities with PC support tools and software distribution tools.
- Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment.
- Experience using remote diagnostic tools for problem identification and resolution.
- Utilizes problem solving, customer service skills, strong written, verbal and project management skills.
- Must be self-motivated, strong organizational/interpersonal skills, and ability to prioritize workload.
- Ability to meet specific deadlines and work under pressure.
- Ability to maintain flexible work schedule
qualifications:
Experience level: ExperiencedMinimum 2 years of experienceEducation: High School
skills:
Desktop Support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.