desktop support

desktop support. palo alto , california (remote) posted today job details summary $30 - $38.60 per hour contract bachelor degree category computer and mathematical occupations reference1068630 job details job summary: Technical Support Specialist - Remote Duration: 4 Months to start, can be extended. strong preference for candidates with past technical support/ IT experience Please note: This position requires a flexible schedule - the team works all days of the week (including weekends) from 9am-9pm et. The new team member will work 40 hours a week (weekdays from 1-9pm) and have overtime opportunities available over the weekend About the Team: DoorDash is launching a new, confidential, product targeting restaurants across the United States. This team is on the ground floor of a product that can change the hospitality industry forever. About the Role: The team is looking for a new team member to join our Technical Support team, helping restaurants live as they work with our new product. Our Technical Support team currently offers 365/12/7 coverage from 9am-9pm EST. You must be flexible to work mornings, nights, weekdays, and/or weekends. Shift times may be subject to change as we expand our team We primarily manage our ticket queue via email and text message, and provide phone or video support upon request or as needed. You'll be a strategic problem solver and become a technical subject matter expert in all things related to our new product You will be the first line of defense for all merchant support tickets, ensuring that the team provides an exceptional service experience and best-in class technical support when something goes wrong. To succeed in this role you will need to have a combination of deep technical/ networking knowledge, strong communication/ troubleshooting skills, and a constant desire to never stop building your knowledge of our product. We're excited about you because You have a Bachelor's degree in a technical field (e.g., information technology, computer science, computer engineering) or equivalent amount of work experience You have a deep understanding of computer hardware (including ethernet cabling/ network administration) and software You have 4 years of work experience in a related role in a technical support related role (e.g. IT, networking administration, technical support) You have a background working at technical startups or with emerging technology You are a natural problem solver, willing to triage problems that often not have a pre-defined solution You lead with empathy, and deeply care about the success of small business owners across the United States You can speak and write fluent English and have above average technical fluency (typing speed of 40 WPM). You have experience in a fast-paced customer facing role and are resilient in an ever-changing environment You have effective written communication skillsincluding top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and tone You are a highly-motivated individual that works well in a team environment Bonus Points for Being a past employer's first technical support hire Experience troubleshooting on android systems Familiarity with Toast, Square, Upserve, Micros, Aloha, NCR, or Revel POS Familiarity with G-Suite, ZenDesk, Slack, Atlassian, Salesforce location: Palo Alto, California job type: Contract salary: $30.00 - 38.60 per hour work hours: 9am to 6pm education: Bachelors responsibilities: You're excited about this opportunity because you will Be an early part of a collaborative team that prides itself with world-class customer service and technical support for an innovative and industry leading technology platform Work directly on a small, high priority team, and learn by working directly with world-class leaders such as DoorDash's Co-Founder Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points Help build a playbook around how to diagnose and triage emerging issues within a new product Address merchant issues with empathy and urgency, ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success Develop a deep expertise in our product, processes, systems, tools, and how to diagnose and resolve an issue, especially in cases where there is no set guidance/ playbook The essential functions of this role include: working up to 12 hrs of overtime per week qualifications: Experience level: Experienced Minimum 2 years of experience Education: Bachelorsskills: Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupportrandstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.