Tata Consultancy Services
Desktop Support
Tata Consultancy Services, Atlanta, Georgia, United States, 30383
Must Have Technical/Functional Skills:
Respond to user queries via email, or in-person.Provide troubleshooting for hardware and software issues.Assist with password resets and account unlocks.Install, configure, and maintain desktop and laptop computers.Imaging / Reimaging of laptopsPlacing requests for laptop/desktop/accessories and shipping them.Provide support for standard office applications and tools.Install software applications approved by Security team.Document issues and solutions in the ticketing system.Escalate complex issues to L2/L3 support when necessary.Maintain inventory of IT equipment and software licenses.Assist in the onboarding process by setting up new user accounts and workstations.Provide training and guidance to users on basic IT processes and tools.Handle escalated issues from Service Desk.Perform advanced troubleshooting and diagnostics of hardware and software toolsSupport network connectivity issues including VPN and wireless connectivity.Assist with the deployment and configuration of software and hardware.Maintain and support equipment for meetings and conferences.Collaborate with other IT teams for system upgrades and project implementations.Ensure compliance with company policies and procedures.Experience Required:Proven experience in a desktop support role (L1 and/or L2).Strong knowledge of Windows and Mac operating systems.Experience with Microsoft Office Suite and other common business applications.Familiarity with Active Directory, remote desktop tools, and VPN solutions.Basic understanding of networking principles (TCP/IP, DNS, DHCP).Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Experience with ticketing systems and IT service management (ITSM) tools.Ability to handle multiple tasks and prioritize effectively.Must be able to lift and move computer equipment and accessories from one location to another.Must be able to work in a fast-paced environment and manage multiple tasks simultaneously.
Salary Range: $50000 - $60000
Respond to user queries via email, or in-person.Provide troubleshooting for hardware and software issues.Assist with password resets and account unlocks.Install, configure, and maintain desktop and laptop computers.Imaging / Reimaging of laptopsPlacing requests for laptop/desktop/accessories and shipping them.Provide support for standard office applications and tools.Install software applications approved by Security team.Document issues and solutions in the ticketing system.Escalate complex issues to L2/L3 support when necessary.Maintain inventory of IT equipment and software licenses.Assist in the onboarding process by setting up new user accounts and workstations.Provide training and guidance to users on basic IT processes and tools.Handle escalated issues from Service Desk.Perform advanced troubleshooting and diagnostics of hardware and software toolsSupport network connectivity issues including VPN and wireless connectivity.Assist with the deployment and configuration of software and hardware.Maintain and support equipment for meetings and conferences.Collaborate with other IT teams for system upgrades and project implementations.Ensure compliance with company policies and procedures.Experience Required:Proven experience in a desktop support role (L1 and/or L2).Strong knowledge of Windows and Mac operating systems.Experience with Microsoft Office Suite and other common business applications.Familiarity with Active Directory, remote desktop tools, and VPN solutions.Basic understanding of networking principles (TCP/IP, DNS, DHCP).Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Experience with ticketing systems and IT service management (ITSM) tools.Ability to handle multiple tasks and prioritize effectively.Must be able to lift and move computer equipment and accessories from one location to another.Must be able to work in a fast-paced environment and manage multiple tasks simultaneously.
Salary Range: $50000 - $60000