Union Home Mortgage
IT Service Desk Intern
Union Home Mortgage, Strongsville, Ohio, United States, 44136
Job Details
Job LocationStrongsville West OH - Strongsville, OH
Position TypeInternship
Job CategoryInformation Technology
Description
The IT Service Desk Intern is the primary contact for all external offices regarding technical support issues. The goal is to support, educate and train decentralized office employees on applications and technology to diminish recurring future support requests and make each employee feel well supported and comfortable with technology.The position provides technical assistance and support for requests and incidents focusing heavily upon computer systems, software, hardware (including mobile devices). This position requires the ability to provide a response in person, in writing, or over the phone while sitting at a desk for long period of time.
Union Home Mortgage's L.E.A.D Internship Program's goal is to provide a fun, interesting, and real-world environment for our interns to
Learn
about the industry, be
Educated
by Sr. Leadership and their peers,
Achieve
their personal goals and
Develop
their skills and knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include: shadowing, mentoring, professional development, group projects and we even take our interns on corporate outings! Our internship program gives students a chance to meet new people, gain more experience, and learn from the best in the business!
Our interns are treated like full-time Partners who work 40 hours a week during the 3-month summer program, are compensated, and based out of headquarters in Strongsville, Ohio.
DUTIES & RESPONSIBILITIESProvides support through astute troubleshooting methodologyAddress a full range of customer needs, including troubleshooting, technical assistance, system usage support, password resets, etc.Document each customer interaction in the ticketing system in a clear, concise, and understandable formatTrain customers to facilitate the future state of self-service, utilizing technologyResearch and resolve customer calls that require follow-upComplies with documented processes and works towards meeting expected service levelsMaintain accountability for incident prioritization and resolutionMonitor assigned incidents to ensure adequate and timely resolution in accordance with service levelsRespond to initial phone calls in a fast paced, help desk environmentProvide insight and recommendations to improve efficiency and workflowsQualifications
SKILLS REQUIRED
Ability to triage technical issues efficiently and effectivelyQuick to learn new technologies and applicationsKnowledge in relevant operating systems, languages, and environmentsGreat verbal and written communication skillsPositive working attitude, contributing as an individual and team member to accomplish goalsStrong analytical skills, decisiveness, and sound judgmentKnowledge of current and evolving information technologies, such as telecommunications, electronic data distribution networks and computersWilling and able to work occasional holidays, weekends, and eveningsAbility to manage time and adapt to changes in workflowEDUCATION & EXPERIENCE
Pursuing an Associate's or Bachelor's Degree in Information Technology or a related majorSophomore, Junior or Senior Standing.
Applications are accepted on a rolling basis and positions are open until filled (this may be prior to the job posting expiration date).
At UHM, we understand diversity comes in many different forms. It's our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value
diversity , educate on
equity , and create
inclusive partner opportunities
to ensure that you know #U Belong AtUHM!
This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job LocationStrongsville West OH - Strongsville, OH
Position TypeInternship
Job CategoryInformation Technology
Description
The IT Service Desk Intern is the primary contact for all external offices regarding technical support issues. The goal is to support, educate and train decentralized office employees on applications and technology to diminish recurring future support requests and make each employee feel well supported and comfortable with technology.The position provides technical assistance and support for requests and incidents focusing heavily upon computer systems, software, hardware (including mobile devices). This position requires the ability to provide a response in person, in writing, or over the phone while sitting at a desk for long period of time.
Union Home Mortgage's L.E.A.D Internship Program's goal is to provide a fun, interesting, and real-world environment for our interns to
Learn
about the industry, be
Educated
by Sr. Leadership and their peers,
Achieve
their personal goals and
Develop
their skills and knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include: shadowing, mentoring, professional development, group projects and we even take our interns on corporate outings! Our internship program gives students a chance to meet new people, gain more experience, and learn from the best in the business!
Our interns are treated like full-time Partners who work 40 hours a week during the 3-month summer program, are compensated, and based out of headquarters in Strongsville, Ohio.
DUTIES & RESPONSIBILITIESProvides support through astute troubleshooting methodologyAddress a full range of customer needs, including troubleshooting, technical assistance, system usage support, password resets, etc.Document each customer interaction in the ticketing system in a clear, concise, and understandable formatTrain customers to facilitate the future state of self-service, utilizing technologyResearch and resolve customer calls that require follow-upComplies with documented processes and works towards meeting expected service levelsMaintain accountability for incident prioritization and resolutionMonitor assigned incidents to ensure adequate and timely resolution in accordance with service levelsRespond to initial phone calls in a fast paced, help desk environmentProvide insight and recommendations to improve efficiency and workflowsQualifications
SKILLS REQUIRED
Ability to triage technical issues efficiently and effectivelyQuick to learn new technologies and applicationsKnowledge in relevant operating systems, languages, and environmentsGreat verbal and written communication skillsPositive working attitude, contributing as an individual and team member to accomplish goalsStrong analytical skills, decisiveness, and sound judgmentKnowledge of current and evolving information technologies, such as telecommunications, electronic data distribution networks and computersWilling and able to work occasional holidays, weekends, and eveningsAbility to manage time and adapt to changes in workflowEDUCATION & EXPERIENCE
Pursuing an Associate's or Bachelor's Degree in Information Technology or a related majorSophomore, Junior or Senior Standing.
Applications are accepted on a rolling basis and positions are open until filled (this may be prior to the job posting expiration date).
At UHM, we understand diversity comes in many different forms. It's our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value
diversity , educate on
equity , and create
inclusive partner opportunities
to ensure that you know #U Belong AtUHM!
This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.