IT Product Manager, Bureau of Enterprise Technology Business Solutions

Job Description Division and Job Summary: The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. The nation's leading local health department seeks a IT Product Manager to join its award-winning, innovative technology team in revolutionizing public health IT. Technology Bureau of Technology Strategy and Project Management. This position will work with the New York City's Center for Population Health Data Science (CHPDS), a groundbreaking team that will catalyze critical internal work and enable the agency, in its role as the City's health strategist, to make progress toward linking public health, healthcare, and social service data. The IT Product Manager will interface with vendor teams, support upgrades, and patch major components of the system. The position may also run small project from time to time in line with ongoing support of systems including integrations or minor feature enhancements. The center works with many technologies related to the governance, enrichment, and analysis of data in the domain of public health and produces data products for consumption by educational institutions, community advocates, and health researchers. These technologies include data visualization, forecasting, modeling, matching, and artificial intelligence. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: Obtain expert level knowledge of several existing applications, including system architecture, database schema, and integration points. Become a subject matter expert on the business and technical operations of our applications, including understanding the technical aspects and operation of components that make up systems within the CHPDS eco-system. Work with DOHMH staff to properly capture issues and assist with resolution, ensure proper follow-up occurs and that all issues are resolved within an estimated timeframe. Collaborate and work with a matrix-based team of staff including CHPDS staff, development team, DBAs, network and security teams, vendors, and consultants. Set up just-in-time training for new users. Ensure needed updates and enhancements are captured and communicated to project management. Investigate, prioritize, and follow-up on application bug fixes and issues. Maintain user access control. Assist with system deployments, upgrades, QA, and post-production support. Assist in application usage and other administrative actions within the application. Troubleshoot issues and manage production support. Preferred Skills: Baccalaureate degree from an accredited college in computer science or related field 3+ years overall experience with supporting IT applications Experience with XML messages and XML framework and HL7 messages Strong technical and development background Ability to troubleshoot issues in a multitier software applications environment Ability to communicate problems and solutions to the user. Verbal communication and problem-solving skills include soliciting, clarifying, affirming, consensus-building, and non-verbal/written Effective at communicating technical concepts to non-technical users Ability to resolve issues in a timely manner Ability to prioritize issues based on business and operational needs Familiarity with cloud-based applications Proficient in writing SQL queries using Microsoft SQL Server Understanding of full Software Development Life Cycle (SDLC) Pro-active and self-motivated individual with the ability to work in teams with multiple stakeholders ADDITIONAL DESIRED SKILLS: Familiarity with vital records operations and workflow Strong analytical skills and ability to manage and report complex information Experience with data collection, analysis, and interpretation Desire to grow professionally, develop new skills and willingness to work outside of comfort zone. Experience working with the public health sector Fluency in Microsoft Word, Excel, Outlook, and PowerPoint Why you should work for us: - Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Educations website (https://studentaid.gov/pslf/) - Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the positions associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. - Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. - Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! Commitment to Equity: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549. Qualifications 1. A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or 2. A four-year high school diploma or its equivalent approved by a States department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in 1 above; or 3. Education and/or experience equivalent to 1 or 2, above. College education may be substituted for up to two years of the required experience in 2 above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.