Peyton Resource Group
Help Desk / IT Support / Desktop Specialist
Peyton Resource Group, Arlington, Texas, United States, 76000
Help Desk Specialist100% onsite | Arlington, TXEssential Duties and ResponsibilitiesProvide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issuesResearch and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issuesDocument and track the details of the issue, status and resolution, using the help desk tracking applicationCommunicate and follow-up with the user while working the issue and ensure successful and timely completion of the issuePerform end user computer refreshesComplete work orders, fully documenting each step of the troubleshooting processConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the companyAbility to work on-call rotationAbility to work overtimeAbility to travel overnight
Education and/or ExperienceHigh school diploma or general education degree (GED)Two to four years related experience and/or training in an IT support environmentMust have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current versionExperience replacing basic components of various makes and models of system and printer hardwareMust be able to troubleshoot all aspects of computer componentsPossess strong interpersonal, written and verbal communication skillsProficiency with MS Office and emailPreferred QualificationsWindows/Android/Apple phone support experience a plusExperience with VNC, Cisco AnyConnect, or other remote connectivity software a plusCompTIA A+ or similar certification a plus
Education and/or ExperienceHigh school diploma or general education degree (GED)Two to four years related experience and/or training in an IT support environmentMust have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current versionExperience replacing basic components of various makes and models of system and printer hardwareMust be able to troubleshoot all aspects of computer componentsPossess strong interpersonal, written and verbal communication skillsProficiency with MS Office and emailPreferred QualificationsWindows/Android/Apple phone support experience a plusExperience with VNC, Cisco AnyConnect, or other remote connectivity software a plusCompTIA A+ or similar certification a plus