IT Help Desk

Job Title: Administrative AssistantJob Description+ Troubleshoots calls to support the efficiency of Computer/Network Support and Telecommunications Specialists.+ Generates help desk tickets and forwards service requests to the appropriate technician; monitors open tickets, provides update status to users, and generates data collection for performance monitoring.+ Answers and tracks incoming calls and e-mail requests for technology assistance, including assistance for college PC hardware and peripherals, new equipment/software installations or upgrades, videoconferencing equipment, and telephone and network connectivity.Hard Skills+ Voicemail box setup/configuration/deletion+ Documentation writing+ Data entry+ Customer service+ TroubleshootingSoft Skills+ Clear communication+ Attention to detail+ AdaptabilityWork EnvironmentProfessional work environment. This is an in-office position. You must be available between the hours of 7:00am-7:30pm.About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.Diversity, Equity & InclusionAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:+ Hiring diverse talent+ Maintaining an inclusive environment through persistent self-reflection+ Building a culture of care, engagement, and recognition with clear outcomes+ Ensuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.