IT Service Desk Intern

PositionIT Service Desk Intern Corporate (Grade)LocationAuburn Hills, MichiganAbout usBorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.Our CultureWe believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.Career OpportunitiesWe manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!Job purposeJoining the BorgWarner IT community is an exciting way to gain valuable work experience while learning and utilizing new skills and techniques in a real-world work environment. The BorgWarner IT Service Desk Intern interacts with many different IT teams such as IT Security, Enterprise Networking, Server Hosting, and Client Services technicians.Key responsibilities+ Monitor Incidents and Service Requests for the Enterprise Service Desk assignment group in the ServiceNOW system.+ Create, review, update, and optimize knowledge articles in the ServiceNOW system.+ Monitor and review the Customer Experience dashboard in the ServiceNOW system.What were looking for+ Good communication skills+ Basic knowledge of common IT business systems such as Microsoft Office and knowledgebases+ Willingness to work closely with other IT team members to find solutions to IT challengesWhat we believe+ Inclusion-We value diversity in people, ideas, and experiences.+ Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.+ Excellence- We contribute to our developments by seeking knowledge and sharing information.+ Responsibility- We care about our local communities and the global environment.+ Collaboration- We are one BorgWarner.SafetyThis position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.Equal Employment OpportunityBorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.Visa SponsorshipBorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.No Unauthorized Referrals from Recruiters & VendorsPlease note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.Internal Use Only: Indirect HourlyGlobal Terms of Use and Privacy StatementCarefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here (https://www.borgwarner.com/legal/privacy-policy-for-online-applications) , select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarners website to verify the authenticity of any employment opportunities.