Driveway
Driveway Contract Analyst
Driveway, North Brunswick, New Jersey, us, 08902
Driveway
Contract Analyst
The Contract Analyst is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing. This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers. This is achieved through communication of entire process with customer, validating completeness of supporting documentation, preparing all deal related paperwork, and coordinating DMV paperwork. This position will be the primary point of contact for our Driveway customers as it relates to the deal and DMV paperwork and process. This position is also responsible for coordinating vehicle availability with the selling dealership as well as handing off fully executed Driveway deals to the respective Dealership Accounting team.
The Contract Analyst reports to the Area Controller where supporting a region of stores and the Business Office Manager in a stand-alone Business Office.
ResponsibilitiesClearly communicates paperwork and DMV process to customer, including any follow up questionsCreate and complete all deal related paperwork (including DMV) in DMS, bank approval systems and protection product systems (where applicable)Transact paperwork with customers using digital tools where possible, including trade paperwork as possibleProcess all paperwork and ensures it meets the needs of the Business Office (including proof of delivery), state specific DMV and lender requirements. Expedites processing of DMV transaction with the Driveway DMV CoordinatorScan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business officeWork with Business Office to track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.Skills and Qualifications
Sense of urgencyStrong attention to detailExcellent communication (written & verbal)Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)Mathematics - ability to solve basic math calculationsPositive customer service attitudeCompetencies
Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesPhysical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *
Up to 2/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearingUp to 1/3 of time: transport or place up to 25 pounds*Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
We offer best in class industry benefits:
Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Contract Analyst
The Contract Analyst is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing. This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers. This is achieved through communication of entire process with customer, validating completeness of supporting documentation, preparing all deal related paperwork, and coordinating DMV paperwork. This position will be the primary point of contact for our Driveway customers as it relates to the deal and DMV paperwork and process. This position is also responsible for coordinating vehicle availability with the selling dealership as well as handing off fully executed Driveway deals to the respective Dealership Accounting team.
The Contract Analyst reports to the Area Controller where supporting a region of stores and the Business Office Manager in a stand-alone Business Office.
ResponsibilitiesClearly communicates paperwork and DMV process to customer, including any follow up questionsCreate and complete all deal related paperwork (including DMV) in DMS, bank approval systems and protection product systems (where applicable)Transact paperwork with customers using digital tools where possible, including trade paperwork as possibleProcess all paperwork and ensures it meets the needs of the Business Office (including proof of delivery), state specific DMV and lender requirements. Expedites processing of DMV transaction with the Driveway DMV CoordinatorScan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business officeWork with Business Office to track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.Skills and Qualifications
Sense of urgencyStrong attention to detailExcellent communication (written & verbal)Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)Mathematics - ability to solve basic math calculationsPositive customer service attitudeCompetencies
Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesPhysical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *
Up to 2/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearingUp to 1/3 of time: transport or place up to 25 pounds*Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
We offer best in class industry benefits:
Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.