VDart
Desktop Support Technician
VDart, Latham, New York, United States, 12110
Role: Desktop Support Technician
Location: Latham, NY
Duration: Contract
Job Summary:
This person is responsible for configuring the end user systems environment and supporting end users across one or several locations in North America to meet our team's SLA's. This is a hands-on technical position reporting to the Senior System Administrator/Client Support Supervisor.
Essential Job Functions: Respond and resolve users' requests for support in a timely manner Train users on client tools (MS Office, One Drive etc.) Administer Active Directory to support the needs of one or more offices, including: Adding, changing, and disabling Users Distribution groups Security groups Shared email addresses Login Scripts Automation Administer and support Mobile devices in Office 365 Administer Office 365, Teams, and One Drive Actively monitor and respond to virus and system alerts Manage and administer VPN/Remote users Manage the Client computer inventory Set up and configure the phone system components: Phones Physical Phones Soft Phones Mobile devices Call routing and Queues Automated attendants and menu options Configure and support warehouse equipment, such as: Laser printers Label Printers RF Scanners Set up and configure clients for Warehouse applications such as: Proship Epicor Eclipse Relationships: Interfaces with other IT resources and business users locally and domestically in multiple locations. Educational Qualifications:
Associates degree or greater preferred. Knowledge & Experience: Microsoft certification(s) preferred Supporting a minimum of 500 users in a multi-office environment. 5+ years hands on experience with the following: Windows Active Directory Windows 10 in a networked, corporate environment Office 365, Teams, and One Drive Azure Experience a plus Hyper-V experience a plus Ticketing systems Remote Client Support Computer Imaging Software package deployments VoIP phone systems and basic call center voice technology and processes MS System Center/Service Manager Ability to document processes and steps ITIL based organization experience Personal Attributes:
Superior communication (oral, written) skills. Strong self-motivation Passion for learning Customer focused Experience working in a team-oriented, collaborative, multi-office environment. Able to work on own as well as on a team. Methodical troubleshooting, and attention to detail are essential for achieving success in this role. Work Conditions:
Occasional evening and weekend work required to resolve issues and meet deadlines. Able to participate in training sessions, presentations, and meetings. Some local and international travel may be required for the purpose of off-site installations and configuration. Physical Demands:
Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer and peripherals. Physical demand requirements are at levels of those for sedentary office work.
Location: Latham, NY
Duration: Contract
Job Summary:
This person is responsible for configuring the end user systems environment and supporting end users across one or several locations in North America to meet our team's SLA's. This is a hands-on technical position reporting to the Senior System Administrator/Client Support Supervisor.
Essential Job Functions: Respond and resolve users' requests for support in a timely manner Train users on client tools (MS Office, One Drive etc.) Administer Active Directory to support the needs of one or more offices, including: Adding, changing, and disabling Users Distribution groups Security groups Shared email addresses Login Scripts Automation Administer and support Mobile devices in Office 365 Administer Office 365, Teams, and One Drive Actively monitor and respond to virus and system alerts Manage and administer VPN/Remote users Manage the Client computer inventory Set up and configure the phone system components: Phones Physical Phones Soft Phones Mobile devices Call routing and Queues Automated attendants and menu options Configure and support warehouse equipment, such as: Laser printers Label Printers RF Scanners Set up and configure clients for Warehouse applications such as: Proship Epicor Eclipse Relationships: Interfaces with other IT resources and business users locally and domestically in multiple locations. Educational Qualifications:
Associates degree or greater preferred. Knowledge & Experience: Microsoft certification(s) preferred Supporting a minimum of 500 users in a multi-office environment. 5+ years hands on experience with the following: Windows Active Directory Windows 10 in a networked, corporate environment Office 365, Teams, and One Drive Azure Experience a plus Hyper-V experience a plus Ticketing systems Remote Client Support Computer Imaging Software package deployments VoIP phone systems and basic call center voice technology and processes MS System Center/Service Manager Ability to document processes and steps ITIL based organization experience Personal Attributes:
Superior communication (oral, written) skills. Strong self-motivation Passion for learning Customer focused Experience working in a team-oriented, collaborative, multi-office environment. Able to work on own as well as on a team. Methodical troubleshooting, and attention to detail are essential for achieving success in this role. Work Conditions:
Occasional evening and weekend work required to resolve issues and meet deadlines. Able to participate in training sessions, presentations, and meetings. Some local and international travel may be required for the purpose of off-site installations and configuration. Physical Demands:
Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer and peripherals. Physical demand requirements are at levels of those for sedentary office work.