Field Support Senior Specialist

We use technology to solve problems in spaces, light, and more things to come for our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in peoples lives.We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.**Job Summary****Field Service Engineer**+ Travel to scheduled assignments (up to 90% travel)+ Must have the capability and readiness for travel, ensuring possession of valid documents, including a driver's license and passport. Acquire a company credit card and maintain insurability.+ Arrange and manage all travel arrangements per team and company travel policies.**Administrative and Clerical Duties**+ Ability to manage and prioritize tasks, including scheduling and coordinating service appointments.+ Effective and timely communication, covering any relevant developments that may impact scheduling.+ Provide excellent customer service and support, ensure a positive customer experience, and satisfaction, and educate both internal and external customers on system functionality.+ Maintain accurate records, and promptly fulfill all reporting requirements. Manage inventory of tools and field hardware.+ Adherence to safety protocols and guidelines to ensure a secure work environment for oneself and others**Skills and Abilities**+ Experience in Niagara/BACnet preferred.+ System integrator knowledge preferred+ Familiarity with REST APIs Json and XML output+ Familiarity with basic programming ie Java, Python, C++ preferred+ Capability to review and interpret schematics, drawings, and plans.+ Possess a robust understanding of relevant technologies.+ Possess adept problem-solving skills including diagnosing and resolving technical issues through troubleshooting and repair.+ Familiarity with relevant tools and equipment. Provide technical insights and feedback on all tools used in the field.+ Advanced knowledge of electrical and electronics theory+ Flexibility to adapt to different work environments and handle unexpected challenges in the field.**Educational Requirements:**+ High School Diploma and 4-5 years of equivalent experience.+ Associate degree or equivalent military experience preferred.#LI-EG1We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.Please click here (https://www.eeoc.gov/poster) and here (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf) for more information.**Accommodation for Applicants with Disabilities:** As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.E-Verify Participation Poster (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)e-verify.goveeoc.gov (https://www.eeoc.gov/employees-job-applicants)The range for this position is $53 400,00 to $96 100,00. Placement within this range may vary, depending on the applicants experience and geographic location.