Service Desk Specialist

Service Desk Specialist**Rousselot**1 PositionsID: 53925Posted On 10/04/2024**Job Overview****Job Summary**The Service Desk Specialist is the first point of contact for all IT questions within the company. The Service Desk Specialist advises and supports employees with IT related issues as service requests, incidents, problems and changes.The IT Specialist also deals directly with vendors on hardware warranty/repair and telecom issues.**Essential Duties/Responsibilities**Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.+ Communicate with different departments and liaise between end user and IT colleagues.+ Register and process the tickets within the Darling Ingredients IT Service Management Tool (ITSM) following agreed (ITIL) processes and standard procedures.+ Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services.+ Create and update work instructions, processes, guidelines & knowledge base articles.+ Support, coach and train end users as well as IT colleagues.+ Install and deliver IT hardware, repair equipment and maintain inventory of spares.+ Linking pin to specialists at 2nd level support.+ All other duties as assigned by management.+ 2+ years experience supporting IT users, including desktop and laptop systems (Windows 11,Office 365, network setup of workstations), software applications and other network related service**Minimum Qualifications**+ High school diploma or equivalent required.+ Two-year degree in Computer Science OR equivalent work experience required.+ 3+ years experience administering various IT systems, including desktop and laptop systems (Windows 7; Windows XP, Microsoft Office, anti-virus, network setup of workstations), software applications and other network related serviceTwo-year Service Desk experience**Preferred Qualifications**+ Bachelor's Degree in related field preferred.+ CompuTIA A+ certification.+ Work well with others in a virtual team environment.+ Highly organized; superior time management skills.+ Exceptional communication skills both written and oral; good customer service skills.+ Self-motivated; self-starter.+ Able to think within well-defined somewhat diversified procedures with many precedents covering most situations and/or readily available assistance. Situations require solution by the discriminating choice between known alternative or require the identification of issues, the application of judgement and the selections of solutions within the area of expertise and acquired knowledge.+ Experienced working with standardized practices and procedures, general work instructions and supervision of progress and resultsPrimary Contact1697738296318Jane KuhleHR Manager,PhonePhonePhoneFaxjane.kuhle@darlingii.comEmailFalseFalseTrue**Job Details**CategoriesInformation Technology/TelecommunicationsLocationDubuque, IAShiftFirst ShiftJob TypeEmployeeFull/PartFull TimeBenefitsHealth InsuranceDental InsuranceVision InsuranceLife InsuranceRetirement PlanPaid VacationPaid Sick LeavePaid HolidaysTuition Reimbursement**Qualifications**EducationAssociatesExperience2-5 YearsCompany ID1229Job REQ ## Positions1Start Date20241004End Date20241108Featured JobTH AdTH Comments**Similar Jobs**Service TechnicianSedona Staffing ServicesHelpdesk Technician Level IInnovative Ag ServicesData Reporting SpecialistDuTrac Community Credit Union**Share this Job**Rousselot**About the Company**Rousselot, Inc. is the world's leading producer of gelatin and is a recognized partner in the pharmaceutical and food industries. Our benefits include medical, dental, vision, vacation, sick time and a 401k plan with company match and safe harbor. Do you want a successful career in manufacturing with a company that cares? If so, you may be perfect for this position! Apply today!