Database Senior Support Engineer - Software Development and Windows

Database Senior Support Engineer - Software Development and Windows at Oracle in Boise, Idaho, United States Job Description Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Career Level - IC3 Responsibilities As a Database Senior Support Engineer for Software Development and Windows, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Good understanding of Oracle and Microsoft technologies and products, languages and/or platforms preferred. Experience in multiple platforms desired and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. Experience in a project lead role along with Core products experience is plus. Responsibilities As a member of support organization, the job focus is to deliver high quality customer service to the Oracle customer base while serving as an advocate for customer needs. The job profile involves resolving technical issues mostly raised by customers through the customer portal. The job responsibility includes and may be not limited to: + Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards. + Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.). + Contributing to Knowledge Management content creation and maintenance. + Working with development on product improvement programs (testing, SRP, BETA programs etc.) as required. + Operating within Oracle business processes and procedures. + Respond and resolve customer issues within Key Performance Indicator targets. + Maintaining product expertise with To view full details and how to apply, please login or create a Job Seeker account