Help Desk Technician I; 1st Shift

**Overview**At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry-leading talent of 46,000 global employees across more than 265 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information and to join our growing team, visit the Careers page of ourwebsite (https://www.berryglobal.com/en/careers) ,or connect with us on LinkedIn (https://www.linkedin.com/company/berryglobal) or Twitter (https://twitter.com/BerryGlobalInc) .**Purpose** : The Help Desk Technician I is responsible for providing technical support to Berry Global computer users.**This opportunity is available on 1st shift****Responsibilities**1. Covers Help Desk phones as scheduled2. Resolves Level 1 tickets in the Heat queue3. Troubleshoot/resolve user problems4. Setup and configure PCs, printers, monitors5. AD password resets6. AS/400 password resets7. Creates Help Desk documentation in the IMS Reference Database8. Other duties as required**Qualifications**1. 0-3 Years experience on the Help Desk2. Good Problem solving skills3. CompTIA A+ certified4. Posesses understanding of all PC hardware, Microsoft OS, and OS drivers5. Ability to install and configure all Berry Global applications with little guidance6. Understands concepts of Microsoft Networking architecture7. Understands concepts of Microsoft server related functions such Active Directory and File Share Security8. Good written and oral communications9. Ability to work with all levels of management10. Ability to travel to other Berry Global locations11. Requires guidelines to complete job successfully12. Majority of the decision making is done by a supervisor or manager13. Reports directly Help Desk SupervisorWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. (https://careers-berryglobal.icims.com/jobs/25958/help-desk-technician-i---1st-shift/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834445335)**Location** _US-IN-EVANSVILLE_**Job ID** _2024-25958_**Position Type** _Regular Full-Time_**Category** _Information Management Systems_**Location : Address** _PO BOX 959_