State Street
Head of Global Delivery - North America, Senior Vice President
State Street, Boston, Massachusetts, us, 02298
About State StreetState Street is a global provider with $41.8 trillion in assets under custody and/or administration and $4.1 trillion under management.* Our investment servicing business provides solutions to some of the worlds most sophisticated institutional investors through our enterprise outsourcing capabilities, underpinned by our integrated front-to-back State Street Alpha SM platform.
Global Delivery manages our custody, accounting, fund administration, alternatives, middle office, transfer agency and securities operations. Our team of close to 30,000 employees operate across 22 countries around the world delivering integrated solutions to support our clients as they grow and innovate creating better outcomes for the people they serve.
Figures as of Q4 2023
Why this role is important to usThe Head of Global Delivery – North America is responsible for leading, managing and developing a team of ~ 4,000 people across multiple locations focused on delivery of services to our clients. This includes oversight and governance of services delivered by State Street Bank & Trust (SSBT) or on behalf of SSBT from other State Street operations outside of North America.
Global Delivery is an integral part of our Investment Services operations delivering custody, accounting, fund administration, alternatives, middle office, transfer agency and securities operations services across multiple client segments, investment structures and domiciles.
What you will be responsible for
Ensuring Global Delivery activities are performed and services are delivered to clients in accordance with all contractual and service level agreements.
Maintaining high standards of accuracy and timeliness, delivering services in an efficient and controlled manner with a continuous focus on improving quality and productivity.
Documenting, adhering to, and ensuring compliance with operating policies, procedures, controls, relevant SOC/ISAE controls, and regulatory requirements.
Implementing key metrics, performance, and risk indicators to track volumes, manage growth, service delivery quality, cost, productivity, efficiency, and risk.
Managing financial performance to operating plan, ensuring forecasts are accurate, and actively managing headcount and expenses to achieve agreed efficiency targets.
Developing and managing client relationships on a professional basis, conducting operational service reviews regularly, and documenting and completing actions.
Representing Global Delivery teams in client meetings, presentations, and due diligence reviews.
Conducting thorough reviews of new business and service requests, including operating model design, resource, and technology requirements, and risk assessment.
Ensuring operating models are best in class, scalable, leverage global process standards where possible, and clients are serviced on strategic technology platforms.
Planning for optimal organization and resources to cater for growth, onboarding, conversions, regulatory, and other major projects.
Engaging with technology and vendors on functional specifications, testing, and successful on-time delivery of new applications and/or software upgrades.
Building effective teams, focusing on training, development, talent and succession planning, while setting challenging but realistic performance and stretch goals.
Informing executive management, legal entity boards, and second and third lines of defense about all relevant operational and service issues, risks, and risk events in a timely manner.
Maintaining awareness of relevant business and product developments, market trends, and regulatory changes impacting operations, clients, and market participants.
Developing and executing agreed business plans, providing input into the formulation of Global Delivery and operations global strategy.
Supporting control, risk, compliance/ethics, and internal audit reviews or inspections, ensuring there are no open or overdue actions for Global Delivery.
Managing requests for information from external auditors, legal advisors, regulators, and other parties while complying with local and corporate policies.
Managing conflicts of interest in accordance with corporate policy and operating with the highest standards of integrity.
Ensuring compliance with all corporate and local policies and procedures, with a focus on health and safety, operational risk, resiliency, and business continuity.
What we valueThese skills will help you succeed in this role
A proven track record at a senior level in asset servicing or asset management.
Over 15 years' experience running large operations teams within financial services.
Technical knowledge of asset servicing activities and associated regulations.
Enterprise leadership skills managing client service delivery and business growth.
Experience interfacing at a senior level with clients, service providers, and regulators.
Strong team leadership, coaching, mentoring, communication, and presentation skills.
Focus on talent management, optimizing technology, and managing operational risk.
Energy, enthusiasm, and an obsession with service quality and delivering to our clients.
An ability to think strategically, managing complexity, change, and multiple priorities.
A successful track record of delivering major operational or platform improvements.
A relevant graduate degree or master's qualification that can be leveraged in this role.
About State StreetState Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
We truly believe our employees’ diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs, and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
Salary Range:$225,000 - $337,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Job Application Disclosure:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr
Global Delivery manages our custody, accounting, fund administration, alternatives, middle office, transfer agency and securities operations. Our team of close to 30,000 employees operate across 22 countries around the world delivering integrated solutions to support our clients as they grow and innovate creating better outcomes for the people they serve.
Figures as of Q4 2023
Why this role is important to usThe Head of Global Delivery – North America is responsible for leading, managing and developing a team of ~ 4,000 people across multiple locations focused on delivery of services to our clients. This includes oversight and governance of services delivered by State Street Bank & Trust (SSBT) or on behalf of SSBT from other State Street operations outside of North America.
Global Delivery is an integral part of our Investment Services operations delivering custody, accounting, fund administration, alternatives, middle office, transfer agency and securities operations services across multiple client segments, investment structures and domiciles.
What you will be responsible for
Ensuring Global Delivery activities are performed and services are delivered to clients in accordance with all contractual and service level agreements.
Maintaining high standards of accuracy and timeliness, delivering services in an efficient and controlled manner with a continuous focus on improving quality and productivity.
Documenting, adhering to, and ensuring compliance with operating policies, procedures, controls, relevant SOC/ISAE controls, and regulatory requirements.
Implementing key metrics, performance, and risk indicators to track volumes, manage growth, service delivery quality, cost, productivity, efficiency, and risk.
Managing financial performance to operating plan, ensuring forecasts are accurate, and actively managing headcount and expenses to achieve agreed efficiency targets.
Developing and managing client relationships on a professional basis, conducting operational service reviews regularly, and documenting and completing actions.
Representing Global Delivery teams in client meetings, presentations, and due diligence reviews.
Conducting thorough reviews of new business and service requests, including operating model design, resource, and technology requirements, and risk assessment.
Ensuring operating models are best in class, scalable, leverage global process standards where possible, and clients are serviced on strategic technology platforms.
Planning for optimal organization and resources to cater for growth, onboarding, conversions, regulatory, and other major projects.
Engaging with technology and vendors on functional specifications, testing, and successful on-time delivery of new applications and/or software upgrades.
Building effective teams, focusing on training, development, talent and succession planning, while setting challenging but realistic performance and stretch goals.
Informing executive management, legal entity boards, and second and third lines of defense about all relevant operational and service issues, risks, and risk events in a timely manner.
Maintaining awareness of relevant business and product developments, market trends, and regulatory changes impacting operations, clients, and market participants.
Developing and executing agreed business plans, providing input into the formulation of Global Delivery and operations global strategy.
Supporting control, risk, compliance/ethics, and internal audit reviews or inspections, ensuring there are no open or overdue actions for Global Delivery.
Managing requests for information from external auditors, legal advisors, regulators, and other parties while complying with local and corporate policies.
Managing conflicts of interest in accordance with corporate policy and operating with the highest standards of integrity.
Ensuring compliance with all corporate and local policies and procedures, with a focus on health and safety, operational risk, resiliency, and business continuity.
What we valueThese skills will help you succeed in this role
A proven track record at a senior level in asset servicing or asset management.
Over 15 years' experience running large operations teams within financial services.
Technical knowledge of asset servicing activities and associated regulations.
Enterprise leadership skills managing client service delivery and business growth.
Experience interfacing at a senior level with clients, service providers, and regulators.
Strong team leadership, coaching, mentoring, communication, and presentation skills.
Focus on talent management, optimizing technology, and managing operational risk.
Energy, enthusiasm, and an obsession with service quality and delivering to our clients.
An ability to think strategically, managing complexity, change, and multiple priorities.
A successful track record of delivering major operational or platform improvements.
A relevant graduate degree or master's qualification that can be leveraged in this role.
About State StreetState Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
We truly believe our employees’ diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs, and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
Salary Range:$225,000 - $337,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Job Application Disclosure:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr