Leviton
Field Support Technician - Dimming
Leviton, San Diego, California, United States, 92189
About Leviton
At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world.
About the role
The Electrical Field Support Technician is responsible for addressing compatibility issues of various residential electrical dimmer products in the field. They will work in unison with our sales, engineering, quality, and technical service teams to perform on-site troubleshooting, diagnostics, and repair or replace. As the face of Leviton to the customer, a professional attitude and positive demeanor must be displayed.
Responsibilities
Primary liaison between customer and engineering to address compatibility issues with electrical productsQuickly assess compatibility issues at a site and provide feedback to engineering for immediate resolutionWork closely with our sales organization to identify new construction applications and preemptively test and verify our technologyGenerate technical reports for each field visitCreate a knowledge base of common compatibility issuesMaintain professional business relationships with clients, electrical installers, distributors, and vendors as a representative of LevitonQualifications
Excellent trouble-shooting skills, ability to analyze a problem and apply critical thinking to solveComfortable working on a construction siteComfortable working with line voltage (120/240Vac)Able to work with an oscilloscope and other instrumentationA versatile and service-oriented mindsetA good understanding of safety guidelinesFamiliar with building codes, Compliance & Standards, and electrical wiringAbility to work in a highly confidential work environment, and the ability to interpret a variety of instructions furnished in written, oral, diagram, or other form factorsStrong oral and written communication skillsProficiency with the Microsoft Office SuiteEducation & Experience
Must have a minimum of a High School diploma with experience in the electrical field. A Technical Associate degree or Bachelor of Engineering / Technology degree is preferredMinimum two years of experience in a field technician-related role with electrical productsElectrical wiring installation experience a plusPrior experience working on a new residential construction site is a plusCustomer service/ technical sales experience a plusTravel
Up to 80% travelMust possess a valid US driver licenseWhat We Offer
Comprehensive benefits include:
Medical, dental, and vision insurance programs401K plans with employer-matching contributionsTuition reimbursementPTOPaid holidaysVolunteer time off
For more information about benefits, please go to: https://careers.leviton.com/benefits
Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544.
The future looks brighter than ever. Join our team now!
#LI-AS1, #LI-Remote
Pay Range
Pay: $70,000.00 - $80,000.00 per year
At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world.
About the role
The Electrical Field Support Technician is responsible for addressing compatibility issues of various residential electrical dimmer products in the field. They will work in unison with our sales, engineering, quality, and technical service teams to perform on-site troubleshooting, diagnostics, and repair or replace. As the face of Leviton to the customer, a professional attitude and positive demeanor must be displayed.
Responsibilities
Primary liaison between customer and engineering to address compatibility issues with electrical productsQuickly assess compatibility issues at a site and provide feedback to engineering for immediate resolutionWork closely with our sales organization to identify new construction applications and preemptively test and verify our technologyGenerate technical reports for each field visitCreate a knowledge base of common compatibility issuesMaintain professional business relationships with clients, electrical installers, distributors, and vendors as a representative of LevitonQualifications
Excellent trouble-shooting skills, ability to analyze a problem and apply critical thinking to solveComfortable working on a construction siteComfortable working with line voltage (120/240Vac)Able to work with an oscilloscope and other instrumentationA versatile and service-oriented mindsetA good understanding of safety guidelinesFamiliar with building codes, Compliance & Standards, and electrical wiringAbility to work in a highly confidential work environment, and the ability to interpret a variety of instructions furnished in written, oral, diagram, or other form factorsStrong oral and written communication skillsProficiency with the Microsoft Office SuiteEducation & Experience
Must have a minimum of a High School diploma with experience in the electrical field. A Technical Associate degree or Bachelor of Engineering / Technology degree is preferredMinimum two years of experience in a field technician-related role with electrical productsElectrical wiring installation experience a plusPrior experience working on a new residential construction site is a plusCustomer service/ technical sales experience a plusTravel
Up to 80% travelMust possess a valid US driver licenseWhat We Offer
Comprehensive benefits include:
Medical, dental, and vision insurance programs401K plans with employer-matching contributionsTuition reimbursementPTOPaid holidaysVolunteer time off
For more information about benefits, please go to: https://careers.leviton.com/benefits
Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544.
The future looks brighter than ever. Join our team now!
#LI-AS1, #LI-Remote
Pay Range
Pay: $70,000.00 - $80,000.00 per year