Prophecy
Senior Delivery Solution Architect
Prophecy, New York, New York, us, 10261
About Prophecy
Prophecy is the data copilot company. Fortune 500 enterprises - including the largest institutions in banking, insurance, healthcare & life sciences, and technology - rely on Prophecy Data Transformation Copilot to accelerate AI and analytics by delivering data that is clean, trusted, and timely. Prophecy enables all data users and makes them productive by helping develop, deploy, and observe data pipelines on cloud data platforms. Organizations trust Prophecy for the most demanding workloads, including tens of thousands of data pipelines that deliver massive volumes of data for AI and analytics.
Prophecy is backed by top VCs and investors including Insight Partners, SignalFire, Databricks, and JPMorgan Chase.
About the RoleThis is an amazing opportunity to be an early engineer in a high-growth, high-potential startup. You will be working with a team of dynamic engineers who take pride in solving complex problems.
We're seeking A players to work with A players. We're a high-growth company on a once-in-a-lifetime journey to revolutionize the way data engineering is done. Be a part of it.
What You’ll Do
Troubleshoot and resolve complex customer issues related to the Prophecy IDE
Assist with issues around third-party integrations with the Prophecy environment
Reproduce customer bugs in production and sandbox environments to capture additional context, build documentation and better understand the root cause
Set clear expectations with customers on the next steps and then meet or exceed them
Surprise and delight customers, even when problems are not solved quickly
Provide best practices guidance and support for solutions developed by customers using Prophecy IDE
Deliver proactive suggestions for improving performance and efficiency in customer-specific environments
Demonstrate a true sense of ownership and coordinate with engineering to achieve timely resolution of customer issues and requests
Participate in the creation and maintenance of company documentation and knowledge articles
Be a true proponent of customer advocacy
Be a team player and coach other team members as needed
Develop and maintain advanced knowledge of Prophecy IDE architecture and administration
Support customers and other customer support team members via chat, email and video conference
What You'll Need
6+ years of experience troubleshooting and supporting B2B large enterprise applications
Advanced skills in Spark
Strong work experience in production issue resolution
You have built managed and maintained all aspects of ETL including development, bug fixing, monitoring and debugging of jobs
Expert in Spark architecture and experience with Databricks/Snowflake environment configuration and management
Experience with Git and CI/CD technologies
Technology experience in SQL, Databricks/ Hadoop/ Spark Experienced in a variety of tools and products including Snowflake, BigQuery, Azure, Hadoop, CDP etc.
You have experience of 'hands-on' technical support and escalation (through Incident, Change and Problem Management procedures) and ensure that SLAs are achieved, whilst also looking for ways to improve the day-to-day product delivery.
Excellent verbal and written communication skills in English
The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
Have a creative attitude toward problem-solving
Entrepreneurial spirit, priding yourself on getting things done with a high level of quality
Strong desire to work in a not well-structured, fast-moving startup environment
Bachelors Degree in CS or Equivalent
Preferred Qualifications
Full-stack Data platform knowledge
Good knowledge of cloud, on-prem, and service architecture in multi-region setups.
Familiarity with OAuth/OIDC and IAM technologies.
Experience creating queries, alerts and monitors in Grafana, Datadog or similar tools
Experience developing pipelines in Prophecy IDE
Benefits and Perks
Prophecy covers 99% of employee health insurance and 75% for dependents
Very competitive compensation
We offer $200 per month towards wellness, classes, gyms, massages, facials, and more!
Celebrate your birthday and anniversary with a day off!
Flexible PTO
Prophecy provides employees with a $500 professional development reimbursement every year
Company sponsored Long Term Disability andLife Insurance
FSA/HSA
Ability to have your fingerprint on an innovative platform
End-to-end ownership of your projects
And more!
*Benefits and perks may vary per country
Our Commitment to Diversity and Inclusion
At Prophecy, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, political affiliation, race, religion, sexual orientation, socio-economic status, and any other protected characteristics.
Your submission of this information is governed by our
privacy policy
and our use thereof.
#J-18808-Ljbffr
Prophecy is the data copilot company. Fortune 500 enterprises - including the largest institutions in banking, insurance, healthcare & life sciences, and technology - rely on Prophecy Data Transformation Copilot to accelerate AI and analytics by delivering data that is clean, trusted, and timely. Prophecy enables all data users and makes them productive by helping develop, deploy, and observe data pipelines on cloud data platforms. Organizations trust Prophecy for the most demanding workloads, including tens of thousands of data pipelines that deliver massive volumes of data for AI and analytics.
Prophecy is backed by top VCs and investors including Insight Partners, SignalFire, Databricks, and JPMorgan Chase.
About the RoleThis is an amazing opportunity to be an early engineer in a high-growth, high-potential startup. You will be working with a team of dynamic engineers who take pride in solving complex problems.
We're seeking A players to work with A players. We're a high-growth company on a once-in-a-lifetime journey to revolutionize the way data engineering is done. Be a part of it.
What You’ll Do
Troubleshoot and resolve complex customer issues related to the Prophecy IDE
Assist with issues around third-party integrations with the Prophecy environment
Reproduce customer bugs in production and sandbox environments to capture additional context, build documentation and better understand the root cause
Set clear expectations with customers on the next steps and then meet or exceed them
Surprise and delight customers, even when problems are not solved quickly
Provide best practices guidance and support for solutions developed by customers using Prophecy IDE
Deliver proactive suggestions for improving performance and efficiency in customer-specific environments
Demonstrate a true sense of ownership and coordinate with engineering to achieve timely resolution of customer issues and requests
Participate in the creation and maintenance of company documentation and knowledge articles
Be a true proponent of customer advocacy
Be a team player and coach other team members as needed
Develop and maintain advanced knowledge of Prophecy IDE architecture and administration
Support customers and other customer support team members via chat, email and video conference
What You'll Need
6+ years of experience troubleshooting and supporting B2B large enterprise applications
Advanced skills in Spark
Strong work experience in production issue resolution
You have built managed and maintained all aspects of ETL including development, bug fixing, monitoring and debugging of jobs
Expert in Spark architecture and experience with Databricks/Snowflake environment configuration and management
Experience with Git and CI/CD technologies
Technology experience in SQL, Databricks/ Hadoop/ Spark Experienced in a variety of tools and products including Snowflake, BigQuery, Azure, Hadoop, CDP etc.
You have experience of 'hands-on' technical support and escalation (through Incident, Change and Problem Management procedures) and ensure that SLAs are achieved, whilst also looking for ways to improve the day-to-day product delivery.
Excellent verbal and written communication skills in English
The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
Have a creative attitude toward problem-solving
Entrepreneurial spirit, priding yourself on getting things done with a high level of quality
Strong desire to work in a not well-structured, fast-moving startup environment
Bachelors Degree in CS or Equivalent
Preferred Qualifications
Full-stack Data platform knowledge
Good knowledge of cloud, on-prem, and service architecture in multi-region setups.
Familiarity with OAuth/OIDC and IAM technologies.
Experience creating queries, alerts and monitors in Grafana, Datadog or similar tools
Experience developing pipelines in Prophecy IDE
Benefits and Perks
Prophecy covers 99% of employee health insurance and 75% for dependents
Very competitive compensation
We offer $200 per month towards wellness, classes, gyms, massages, facials, and more!
Celebrate your birthday and anniversary with a day off!
Flexible PTO
Prophecy provides employees with a $500 professional development reimbursement every year
Company sponsored Long Term Disability andLife Insurance
FSA/HSA
Ability to have your fingerprint on an innovative platform
End-to-end ownership of your projects
And more!
*Benefits and perks may vary per country
Our Commitment to Diversity and Inclusion
At Prophecy, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, political affiliation, race, religion, sexual orientation, socio-economic status, and any other protected characteristics.
Your submission of this information is governed by our
privacy policy
and our use thereof.
#J-18808-Ljbffr