DFS Group Ltd
Vendor Brand Specialist, Ghirardelli
DFS Group Ltd, Los Angeles, California, United States, 90079
Become part of DFS, and open up your horizons to the world with our unique savoir-faire. Let your passion take you from milestone to milestone; embark on a journey to unlock your full potential. A culture connected by trust and individuality, where luxury, travel and retail combine to provide a truly global workplace experience: start your career in one part of the world, and find your home in another. Be part of the LVMH Group, and transform from luxury admirer to luxury insider. Growth opportunities, holistic expertise, and bonds lasting for life. A World of Possibilities – that’s DFS.As the Vendor Brand Specialist, Ghirardelli, you will be the brand ambassador for this iconic chocolatier and a smiling face of DFS. You will work on the most important role in the sales floor, and be the first direct conduit between our Products and our Customers. You will build customer loyalty and relationships while challenging yourself with the sales and productivity targets.Responsibilities
Selling via the Best Customer ExperienceAssist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service.Complete customer transactions in a professional and timely manner.Identify customer’s temperaments and recommend products that suit their style.Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate.Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum.Floor and Product PresentationEnsure floor presentation meets or exceeds brand and DFS requirements.Maintain reasonable stock levels of all merchandise in the department.Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate.Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow.Ideal Candidate
High School diploma or equivalent, or an equivalent combination of education and work experience sufficient to perform the essential functions of the job.Minimum 2+ years in sales or customer service experience in a retail environment.Able to work in a fast-paced, high-pressure environment.High energy level, with a positive approach to job and group responsibilities.Ability to work flexible hours / shifts, including weekends, nights, and holidays. Able to work overtime hours when necessary.Secondary language speaking beneficial, but not required.This is an hourly, non-exempt position with a pay rate between $20 - $22 per hour. Actual rate will be determined based on candidate's skill sets, years of experience, and other job-related factors.DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination.
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Selling via the Best Customer ExperienceAssist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service.Complete customer transactions in a professional and timely manner.Identify customer’s temperaments and recommend products that suit their style.Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate.Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum.Floor and Product PresentationEnsure floor presentation meets or exceeds brand and DFS requirements.Maintain reasonable stock levels of all merchandise in the department.Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate.Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow.Ideal Candidate
High School diploma or equivalent, or an equivalent combination of education and work experience sufficient to perform the essential functions of the job.Minimum 2+ years in sales or customer service experience in a retail environment.Able to work in a fast-paced, high-pressure environment.High energy level, with a positive approach to job and group responsibilities.Ability to work flexible hours / shifts, including weekends, nights, and holidays. Able to work overtime hours when necessary.Secondary language speaking beneficial, but not required.This is an hourly, non-exempt position with a pay rate between $20 - $22 per hour. Actual rate will be determined based on candidate's skill sets, years of experience, and other job-related factors.DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination.
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