Finch Inc.
Developer Success Engineer
Finch Inc., San Francisco, California, United States, 94199
About FinchWe are on a mission to empower innovators to access the global employment ecosystem and connect the world's employers under a single API. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, and more.About Our TeamWe're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.Our Developer Success Engineers (DSE) play a critical role in guiding customers through their technical journey, from implementation to exploring new solutions that will solve employment data challenges. After partnering with developers and project managers to build valuable experiences with Finch products, DSEs conduct ongoing architectural assessments to address any points of friction in our customers’ employment data flows.The Problems You'll Solve
Help customers integrate with the Finch API at scale by leading developer implementations across hundreds of providers.Identify opportunities to prioritize product improvements and build solutions to address customer feedback, goals, pain-points and usage trends analysis.Troubleshooting and enhancing experiences with various API authentication and authorization methods; particularly OAuth.Continuously evolve and improve the DSE function by developing internal and external workflows, processes, recommended applications, and relationship models to derive insights with customers.Augment our customers’ technical architecture to reduce friction within the employment data ecosystem.Pull and assess data, qualify solutions, and present learnings to executive leadership.Uncover and map creative solutions to enhance our customers’ experience.Advance documentation and resources to simplify the ways developers work with Finch.Develop subject matter expertise to ensure Finch is up-to-date with the latest developments in the employment data API space.Become a trusted advisor by generating a perspective on market trends and needs in order to influence employee data strategy and Finch’s vision.The Experience You’ll Need
Ability to frequently context switch, maintain organization and execute across several initiatives.Excellent communication skills; the ability to troubleshoot with technical audiences, while explaining complex technical concepts to non-technical stakeholders.Familiarity with development frameworks such as NodeJS, PostgresSQL, or Redis.Exposure to assessing API endpoint failures, working with databases and/or backend technologies.Genuine curiosity in a space that hasn’t been fully explored or defined.Experience using a cloud provider; AWS is a bonus.The Great, But Not Required, Experience
Strong understanding of API design and development.Exposure to payroll integrations, employee benefits ecosystem, and/or HR system or accounting architecture.Technical end-to-end project management.Professional Services, Solutions Architect, Solutions Engineer, and/or consultant experience.Experience using Git in a professional environment.Experience using a distributed messaging system.Salary and Benefits
$140,000 - $200,000 a yearFinch’s compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Finch and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. We also offer exceptional benefits, and, for applicable roles, commission plans. Our minimum cash compensation (salary + commission) range for this role is:$140,000 - $200,000. Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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Help customers integrate with the Finch API at scale by leading developer implementations across hundreds of providers.Identify opportunities to prioritize product improvements and build solutions to address customer feedback, goals, pain-points and usage trends analysis.Troubleshooting and enhancing experiences with various API authentication and authorization methods; particularly OAuth.Continuously evolve and improve the DSE function by developing internal and external workflows, processes, recommended applications, and relationship models to derive insights with customers.Augment our customers’ technical architecture to reduce friction within the employment data ecosystem.Pull and assess data, qualify solutions, and present learnings to executive leadership.Uncover and map creative solutions to enhance our customers’ experience.Advance documentation and resources to simplify the ways developers work with Finch.Develop subject matter expertise to ensure Finch is up-to-date with the latest developments in the employment data API space.Become a trusted advisor by generating a perspective on market trends and needs in order to influence employee data strategy and Finch’s vision.The Experience You’ll Need
Ability to frequently context switch, maintain organization and execute across several initiatives.Excellent communication skills; the ability to troubleshoot with technical audiences, while explaining complex technical concepts to non-technical stakeholders.Familiarity with development frameworks such as NodeJS, PostgresSQL, or Redis.Exposure to assessing API endpoint failures, working with databases and/or backend technologies.Genuine curiosity in a space that hasn’t been fully explored or defined.Experience using a cloud provider; AWS is a bonus.The Great, But Not Required, Experience
Strong understanding of API design and development.Exposure to payroll integrations, employee benefits ecosystem, and/or HR system or accounting architecture.Technical end-to-end project management.Professional Services, Solutions Architect, Solutions Engineer, and/or consultant experience.Experience using Git in a professional environment.Experience using a distributed messaging system.Salary and Benefits
$140,000 - $200,000 a yearFinch’s compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Finch and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. We also offer exceptional benefits, and, for applicable roles, commission plans. Our minimum cash compensation (salary + commission) range for this role is:$140,000 - $200,000. Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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