City of Wilton Manors, FL
IT Systems Analyst
City of Wilton Manors, FL, Fort Lauderdale, Florida, us, 33336
Salary :
$53,414.40 - $66,809.60 Annually
Location :
Wilton Manors, FL
Job Type:
Full-Time
Job Number:
24-044
Department:
City Manager's Office
Division:
Information Technology
Opening Date:
10/15/2024
Closing Date:
Continuous
Description
This is a mid-level technical position supporting the City's Police Department and City's enterprise hardware, software and network infrastructure. Responsibilities include, but are not limited to, supporting, maintaining and upgrading all Police mobile systems, City desktops, laptops, tablets, smartphones, printers, copiers, telephones, active directory accounts and related enterprise, and stand-alone software applications. Work is performed under direct supervision of the IT Manager.
The incumbent will be assigned to the Police Department approximately 75 percent of the time.Examples of Duties
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.•Works within clearly-defined standard operating procedures to answer supporthelpdesk calls, enter work orders, and ensure timely resolution for all hardware, software, and related peripherals.•Responsible for monitoring, maintaining, and repairing all computers, laptops, tablets, copiers, printers and related network equipment.•Assists in configuring, imaging, and replacing computers and laptops using standard deployment methods.•Receives and creates work orders via the established methods; ensures they are completed in a timely manner and documented accordingly.•Works with network technicians analyzing and correcting a variety of network problems.•Works with telecommunications to set up and configure IP network phones.•Directly supports the City's mobile workforce through the installation, maintenance, and upgrades of wireless devices including Wi-Fi and cellular data technology.•Works with external organizations and stakeholders to assist with implementing IT initiatives, and resolving IT problems.•Assists with creating, maintaining, and removing active directory user and computer accounts.•Assists with the modification and documentation of enterprise security including computers, files, folders, and active directory groups.•Assists with monitoring and resolving networked devices for malware, spywareand viruses.•Assists in tracking and logging software licenses in accordance with the City's enterprise licensing agreements.•Helps maintain an accurate inventory of all City-wide technology equipment.•Performs related work as required.
Knowledge, Skills, and Abilities•Knowledge of personal computer and laptop hardware with the ability to install, configure, and remove components•Knowledge of Microsoft Office including Outlook in an Exchange environment•Considerable knowledge of computer networking in an active directory environment•Thorough knowledge of Microsoft Windows 10, 11, and MacOS•Intermediate iOS and Android skills•Knowledge of computer security risks and vulnerabilities•Knowledge configuring and maintaining wireless technologies including cellular data•Ability to learn and troubleshoot City-wide computer programs•Ability to understand the City-wide network infrastructure and related enterprise devices•Must be responsible using elevated permission in accordance with IT policy•Ability to move and install moderately heavy computer equipment•Ability to understand complex oral and written instructions•Ability to establish and maintain effective working relationships with co-workers, supervisors, and vendorsTypical Qualifications
Minimum RequirementsHigh school diploma or GEDThree (3) or more years of experience with personal computer operations and technical supportAbility to move and install moderately heavy computer equipment, up to 50lbs in weightAbility to understand complex oral and written instructionsAbility to establish and maintain effective working relationships with co-workers, supervisors, and vendors
Preferred Certifications/RegistrationsPrevious experience with IT support in a public safety agencyA+ certification within six (6) months of employmentMicrosoft certification courses for applicable systemsMust be able to successfully complete training and obtain certifications (if available) for new technologies utilized by the City
The City of Wilton Manors is an active community with a small town feel that offers the following benefits:
CITY OF WILTON MANORS - GENERAL EMPLOYEESSCHEDULE OF BENEFITSVacation•1-5 years employment 80 hours•5-9 years employment 120 hours•10-15 years employment 160 hours•15+ years employment 200 hours•Carry-over at end of year 160 hours
Sick and Bereavement Leave•12 days per year, unlimited•At resignation/retirement/termination:- after 10 years employment, 25% of total hours up to 480 hours•Four days bereavement leave for immediate family•Sick leave bank
Holidays11 holidays in each calendar year
Personal Days2 personal days in each calendar year for all employees
Insurance•Health, dental, and life City pays•Long-term disability City pays 50%•Dependent insurance City pays 50%•Vision insurance Paid by employee•Employee Assistance Program (EAP)
TuitionReimbursed at 100% of State tuition
COLA or Wage AdjustmentCommission-approved at budget
UniformsProvided by City when required
Pension•The City of Wilton Manors is a member of the Florida Retirement System (FRS) for all new hires.
SalaryMerit increases of 1% to 3% annually based on performance evaluation (increase is subject to percentages set by Commission during the annual budget ).
Fitness CenterUse of City's fitness center after completing all required documentation
$53,414.40 - $66,809.60 Annually
Location :
Wilton Manors, FL
Job Type:
Full-Time
Job Number:
24-044
Department:
City Manager's Office
Division:
Information Technology
Opening Date:
10/15/2024
Closing Date:
Continuous
Description
This is a mid-level technical position supporting the City's Police Department and City's enterprise hardware, software and network infrastructure. Responsibilities include, but are not limited to, supporting, maintaining and upgrading all Police mobile systems, City desktops, laptops, tablets, smartphones, printers, copiers, telephones, active directory accounts and related enterprise, and stand-alone software applications. Work is performed under direct supervision of the IT Manager.
The incumbent will be assigned to the Police Department approximately 75 percent of the time.Examples of Duties
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.•Works within clearly-defined standard operating procedures to answer supporthelpdesk calls, enter work orders, and ensure timely resolution for all hardware, software, and related peripherals.•Responsible for monitoring, maintaining, and repairing all computers, laptops, tablets, copiers, printers and related network equipment.•Assists in configuring, imaging, and replacing computers and laptops using standard deployment methods.•Receives and creates work orders via the established methods; ensures they are completed in a timely manner and documented accordingly.•Works with network technicians analyzing and correcting a variety of network problems.•Works with telecommunications to set up and configure IP network phones.•Directly supports the City's mobile workforce through the installation, maintenance, and upgrades of wireless devices including Wi-Fi and cellular data technology.•Works with external organizations and stakeholders to assist with implementing IT initiatives, and resolving IT problems.•Assists with creating, maintaining, and removing active directory user and computer accounts.•Assists with the modification and documentation of enterprise security including computers, files, folders, and active directory groups.•Assists with monitoring and resolving networked devices for malware, spywareand viruses.•Assists in tracking and logging software licenses in accordance with the City's enterprise licensing agreements.•Helps maintain an accurate inventory of all City-wide technology equipment.•Performs related work as required.
Knowledge, Skills, and Abilities•Knowledge of personal computer and laptop hardware with the ability to install, configure, and remove components•Knowledge of Microsoft Office including Outlook in an Exchange environment•Considerable knowledge of computer networking in an active directory environment•Thorough knowledge of Microsoft Windows 10, 11, and MacOS•Intermediate iOS and Android skills•Knowledge of computer security risks and vulnerabilities•Knowledge configuring and maintaining wireless technologies including cellular data•Ability to learn and troubleshoot City-wide computer programs•Ability to understand the City-wide network infrastructure and related enterprise devices•Must be responsible using elevated permission in accordance with IT policy•Ability to move and install moderately heavy computer equipment•Ability to understand complex oral and written instructions•Ability to establish and maintain effective working relationships with co-workers, supervisors, and vendorsTypical Qualifications
Minimum RequirementsHigh school diploma or GEDThree (3) or more years of experience with personal computer operations and technical supportAbility to move and install moderately heavy computer equipment, up to 50lbs in weightAbility to understand complex oral and written instructionsAbility to establish and maintain effective working relationships with co-workers, supervisors, and vendors
Preferred Certifications/RegistrationsPrevious experience with IT support in a public safety agencyA+ certification within six (6) months of employmentMicrosoft certification courses for applicable systemsMust be able to successfully complete training and obtain certifications (if available) for new technologies utilized by the City
The City of Wilton Manors is an active community with a small town feel that offers the following benefits:
CITY OF WILTON MANORS - GENERAL EMPLOYEESSCHEDULE OF BENEFITSVacation•1-5 years employment 80 hours•5-9 years employment 120 hours•10-15 years employment 160 hours•15+ years employment 200 hours•Carry-over at end of year 160 hours
Sick and Bereavement Leave•12 days per year, unlimited•At resignation/retirement/termination:- after 10 years employment, 25% of total hours up to 480 hours•Four days bereavement leave for immediate family•Sick leave bank
Holidays11 holidays in each calendar year
Personal Days2 personal days in each calendar year for all employees
Insurance•Health, dental, and life City pays•Long-term disability City pays 50%•Dependent insurance City pays 50%•Vision insurance Paid by employee•Employee Assistance Program (EAP)
TuitionReimbursed at 100% of State tuition
COLA or Wage AdjustmentCommission-approved at budget
UniformsProvided by City when required
Pension•The City of Wilton Manors is a member of the Florida Retirement System (FRS) for all new hires.
SalaryMerit increases of 1% to 3% annually based on performance evaluation (increase is subject to percentages set by Commission during the annual budget ).
Fitness CenterUse of City's fitness center after completing all required documentation