Help Desk Support II:

Primary Skills: Technical Support-Expert, Mac Support-Expert, ServiceNow-Intermediate, Network Support-Intermediate, Active Directory-Advanced, Contract Type: W2 Only Duration: 9 Months Location: Reno NV, (LI Onsite) Pay Range: $20 - $25 per hour LP Job Summary: Looking for a Hybrid IT Support Analyst and be at the forefront of removing barriers for our employees, thus enabling them to do great things for our customers. In this role, you will be instrumental in creating experiences that reflect our core values, and delighting our employees with exceptional support, thereby inspiring them to pass on the delight to our customers. If you thrive in a fast-paced, high-tech environment and enjoy working directly with customers, this position offers a dynamic working atmosphere where you can make a significant impact. Job Responsibilities: Troubleshoot software, hardware, and connectivity issues both in person and remotely (via phone/chat). Troubleshoot video conference issues and provide support for remote employees in AppStream environments, VDI machines, and Avaya/Cisco telephony. Log all service desk contacts into the Incident Management System (ServiceNow), and manage the installation, upgrade, and maintenance of software, hardware, and peripherals. Setup and maintain shared mailboxes/distribution lists and deploy/patch software using technologies like Casper and LANDesk. Take ownership of employee issues, ensuring communication and follow-up on problem status in a timely manner, and maintain a high degree of customer service adhering to all service management principles. Job requirements: Strong experience in both PC and Mac support along with a solid foundation in using ServiceNow or similar Incident Management System. Excellent interpersonal and communication skills, with a proven ability to communicate effectively with technical and non-technical users. Good problem-solving, diagnosis, and troubleshooting skills, specifically under pressure in a fast-paced environment. Industry Experience: Experience in a corporate IT environment, particularly supporting a diverse set of technologies and users. Prior experience in a 'Walk Up Bar' or face-to-face customer service in technology is highly desirable. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022) Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires Join Akraya Today Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team